How to Be a 5-star Rider

It’s finally starting to feel like fall and what better time for a refresher? Sit back with your pumpkin latte and learn about the the most common thing we get asked about—your Uber rating. In case you missed it, riders and drivers rate each other on a scale of 1 to 5 stars after each trip. Hint: you can find out your rating to see where you stand as a rider.

Surprised by your rating? Might have you looking back to the 2am rides, trips through the drive-through, and how many friends you really had with you the other night. You’re not alone.

If you want to know what makes a 5-star Uber rider, keep reading. We asked, and your local drivers have spoken. See the results of our poll below, take notes, and you’ll be on your way to 5 stars.


3 Ways to a 5-Star Uber Rating—according to drivers

1. The golden rule

We all know it. Treat others as you wish to be treated. It applies to your Uber rides as well. You may not always be having the best day, but keep in mind that the driver is doing their best to get you to your destination, and they deserve the same respect and courtesy that you expect from them.

Pro Tip: Say “Hello,” and introduce yourself when you get in the car. This helps your driver make sure he or she has the right rider so you can get on your way.

2. Location, location, location

If your pickup becomes a game of cat and mouse, your driver is more likely to rate you lower. Do your best to double check your pickup location and request from there.

Pro Tip: Enter an address or business name of your location rather than moving your pin. GPS accuracy varies in different areas and buildings. Bonus, if you’re running a couple minutes late, text or call your driver to let them know. Common courtesy goes a long way.

3. Ready or not, here comes your Uber

Don’t be tardy to the Uber party. Our survey showed that Uber driver-partners appreciate when riders are ready and on time for their pickup. Be mindful of the driver’s time—they are just like us and have their own obligations to attend to.

Pro Tip: If you’re requesting for a group, gather up your crew before requesting. And if you’re not the requestor, don’t be the reason your friend gets a low rating.


Mystery solved. Getting to a 5-star rating is now easier than ever.

Uber on!

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