Chicago uberPOOL Frequently Asked Questions

uberPOOL matches you with riders headed in the same direction. It’s always the cheapest way to Uber and normally adds only a few minutes to your trip. You can talk to your fellow riders or enjoy a little quiet time—just like any other trip. And you’re making a smart, sustainable choice for your city. From home to work to play, uberPOOL is the perfect everyday ride.



How is uberPOOL different?

uberPOOLworks like our other Uber options, with a few differences that help make it a cheaper choice:

  • You can’t change your pickup location or destination after you request
  • Since we want to be courteous to all riders involved, your driver will wait 2 minutes at each pickup location
  • The cancellation for uberPOOL is $2. The no show fee is $5

Once you’ve been matched with a co-rider, you’ll receive a notification with that rider’s name and who’s being picked up first. To ensure there’s room for everyone, right now there are two riders per pickup, and no pets (except service animals, of course).
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How much will it cost?

Sharing your ride is always the cheapest way to Uber. uberPOOL is up to 75% less than uberX when you share your ride. Your fare is based on the direct route to your destination and you won’t pay for the time spent picking up a co-rider. Fares are quoted in the app before you request, so you always know exactly what you’ll pay. Your uberPOOL fare includes the Booking Fee.
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Does surge pricing apply to uberPOOL?

Like uberX, surge pricing applies to uberPOOL trips. Even when surge pricing is in effect, you’ll receive a guaranteed fare before requesting, so you always know exactly what you’ll pay.
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What if I don’t match with another rider?

If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX. Regardless, your fare will still be up to 75% cheaper than uberX.
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Can I bring other people?

uberPOOL has a max of 2 passengers per request, so feel free to bring a friend! Keep in mind, the second passenger added to your request will add to your fare, which will be reflected in your upfront price.

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How are my co-riders chosen?

Co-riders are matched according to similar pickup locations and destinations. You may match with another rider, or two, traveling along a similar route at any point during your trip. As always, we aim to take you on the most efficient route based on your request. Once you start your uberPOOL trip, you can’t ask the driver to cancel on the other rider.
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What type of car will I get?

You’ll share one of the vehicles that’s otherwise available on uberX.
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How long will it take? Will I go out of my way?

We match riders in a way that does not significantly increase total trip time. If there is no rider nearby with a similar route, you’ll get a solo ride, just like taking uberX.
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How long will the driver wait?

Please be prepared to meet your driver as soon as the car arrives. As a courtesy to your co-rider, your driver will wait 2 minutes.
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I was picked up first—why was I dropped off second?

We map the route to be the most efficient possible. That means that sometimes you will be picked up first and dropped off second, but your total trip time will be minimized.
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Can I bring luggage?

Yes, you can. Taking uberPOOL is one of the most cost-efficient ways to get to and from the airport. But remember there will need to be room for another person and their belongings in the car.
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What happens if I cancel?

When you request uberPOOL, you’re making a commitment to both your co-rider and the driver. Cancellations damage both of their experiences, so please don’t leave them hanging! Request once you’re ready to go or you’ll be charged a $2 fee if you cancel.
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What happens if I don’t show up within 2 minutes of the driver arriving?

The normal $5 no show fee will apply if you’re not there 2 minutes after your driver arrives.
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Can I change my destination or pickup location?

Because we use your pickup location and destination when matching you with another rider, you cannot change either once you’ve requested the trip.
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Where is uberPOOL available?

uberPOOL is available throughout the Chicagoland area. 
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Play trivia with a Chicago Blackhawks player

On Friday, January 24, enter promo code HOCKEYFAN into your app and request BLACKHAWKS at 1pm for your chance to be picked up in an Uber driven by Chicago Blackhawks goalie Scott Darling.