uberPOOL FAQs

uberPOOL is an option that lets you share your ride—and share the cost—with someone else nearby. We’ll match you with other riders taking a similar routes and you’ll each pay only for your portion of the trip. That means you still get the convenience and reliability you’re used to with Uber, but at the lowest price possible.

How is uberPOOL different?

How much will it cost?

Does surge pricing apply to uberPOOL?

What if I don’t match with another rider?

Can I bring other people?

How is my co-rider chosen?

What type of car will I get?

How long will it take? Will I go out of my way?

How long will the driver wait?

I was picked up first—why was I dropped off second?

Can I bring luggage?

What happens if I cancel?

What happens if I don’t show up within 2 minutes of the driver arriving?

Can I change my destination or pickup location?

Where is uberPOOL available?

How do I report issues?


HOW IS UBERPOOL DIFFERENT?

uberPOOL works like our other Uber options, with a few differences that help make it a cheaper option:

    • You need to enter your destination when you request your trip, that way we can try to match you with someone going along a similar route
    • Each rider can have only one destination and you can’t change your pickup location or destination after you request

  • Since we want to be courteous to both riders, your driver will only wait 2 minutes at each pickup location

Once you’ve been matched with a co-rider, you’ll receive a notification with that rider’s name and who’s being picked up first. To ensure there’s room for everyone, right now we can only have two riders per pickup, and no pets (except service animals, of course).

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HOW MUCH WILL IT COST?

uberPOOL is up to 80% cheaper than uberX. Fares are quoted in the app before you request, so you always know exactly what you’ll pay. Your uberPOOL fare includes a $1.70 Safe Rides Fee.

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DOES SURGE PRICING APPLY TO UBERPOOL?

Like uberX, surge pricing applies to uberPOOL trips. Even when surge pricing is in effect, you’ll receive a guaranteed fare before requesting, so you always know exactly what you’ll pay.

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WHAT IF I DON’T MATCH WITH ANOTHER RIDER?

If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX.

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CAN I BRING OTHER PEOPLE?

uberPOOL has a max of 2 passengers per request, so feel free to bring a friend!

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HOW IS MY CO-RIDER CHOSEN?

Co-riders are matched according to similar pickup locations and destinations. As always, we’re always aiming to take you on the most efficient route based on your request. Once you start your uberPOOL trip, you can’t ask the driver to cancel on the other rider.

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WHAT TYPE OF CAR WILL I GET?

You’ll share one of the vehicles that’s otherwise available on uberX.

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HOW LONG WILL IT TAKE? WILL I GO OUT OF MY WAY?

We match riders in a way that does not significantly increase total trip time. If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX.

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HOW LONG WILL THE DRIVER WAIT?

Please be prepared to meet your driver as soon as the car arrives. As a courtesy to your co-rider, your driver will only wait 2 minutes.

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I WAS PICKED UP FIRST—WHY WAS I DROPPED OFF SECOND?

We map the route to be the most efficient possible. That means that sometimes you will be picked up first and dropped off second, but your total trip time will be minimized.

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CAN I BRING LUGGAGE?

Yes, you can. Taking uberPOOL is one of the most cost-efficient ways to go to the airport. But remember there will need to be room for another person and their belongings in the car.

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WHAT HAPPENS IF I CANCEL?

When you request uberPOOL, you’re making a commitment to both your co-rider and the driver. Cancellations damage both of their experiences, so please don’t leave them hanging! Request once you’re ready to go or you’ll be charged a $2 fee if you cancel.

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WHAT HAPPENS IF I DON’T SHOW UP WITHIN 2 MINUTES OF THE DRIVER ARRIVING?

The normal $5 no show fee will apply if you’re not there 2 minutes after your driver arrives.

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CAN I CHANGE MY DESTINATION OR PICKUP LOCATION?

Because we use your pickup location and destination when matching you with another rider, you cannot change either once you’ve requested the trip.

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WHERE IS UBERPOOL AVAILABLE?

uberPOOL is available everywhere in South Florida.

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HOW DO I REPORT ISSUES?

Email us at support@uber.com

With any new product it takes a bit of time from introduction to full scale operations. We look to our riders and driver-partners to help us test this innovative new product, and provide us with any feedback that can help make the experience — from trip routes to match rates to pick-up times — as seamless as possible. The more riders who use the product, the better the experience will be.

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