How to pick up and drop off in private resident communities

Picking up riders from private resident communities in Florida can sometimes be difficult and confusing. Here is some guidance that will help ensure the smoothest pick-up and drop-off experience for you and riders.

Drop-off

  • You should not have any issues if you are dropping someone off at a private resident community.
  • When you arrive at the gate, announce that you are dropping off a resident and, if necessary, ask the rider to identify themselves to front-gate security to gain access to the community.

Pick-up

When picking up a rider in a private resident community:

  • Accept the request as usual.
  • Reach out to the rider as soon as you are aware that they are located in a private resident community. Tell them your name, that you are their Uber driver, and that you’re on your way to pick them up.
  • Ask the rider to call front-gate security to ensure that you will be granted access (issued a pass) to the community upon arrival. This should allow you to enter the community without paying an access fee.
  • Once you have arrived at the gate, tell the guard the name of the rider that you are there to pick up.
  • If front-gate security does not let you in, contact the rider on speakerphone to confirm your arrival and ask them to have front-gate security grant you access.
  • If front-gate security still refuses to grant your access, inform the rider that they will have to come to the front gate to meet you for pick-up.
  • You should never feel obligated to pay for a pass to gain entrance.
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