Uber Lost and Found: “Finding Matt Damon”
Every Saturday and Sunday morning I wake up to a flurry of frantic emails for lost iPhones, keys, wallets and more, and we’re not too shabby at getting those returned. But one “item” a couple weeks ago was certainly unique: his name was Matt Damon.
And no, I’m not talking about movie star Matt Damon… but I’ll let Hannah tell you the story in her own words:
A short while ago, my sister and I had to unexpectedly move out of the house we were staying in. We had to move from one end of DC into Alexandria. Because neither of us had any cash, I decided to use my Uber app. I had yet to use it so I wasn’t sure what to expect.
We happened to be picked up by Babar. He was so sweet and helpful loading our luggage into the car. One of the things that I was taking with me was my Betta fish, named Matt Damon. I was fairly apprehensive about taking him with me in the car because I didn’t want him to be jostled around. My fears were ill-founded though, Babar was a fantastic driver and Matt Damon didn’t get moved around at all. We arrived in Alexandria, collected our things and Babar drove off.
As we were waiting for our friend to let us into the building, I looked down to assess our belongings. As I counted bags and suitcases, I felt a sinking feeling hit my stomach—I had left Matt Damon in the back of the town car. As I pictured my little fish in the back of a car going to who-knows-where, I began tearing up. There was no way I was going to get him back. I frantically tried to contact Babar but didn’t have his phone number. I tried requesting another Uber car in the hopes that Babar was still close enough to come back but that didn’t work. I thought that by the time anyone found him or saw my email, he would be dead.
I moved into my apartment feeling upset and helpless. As if the move wasn’t traumatic enough, I had left my fish in the back of a strange car with no hope of ever seeing him again. I kept checking my email every 10 seconds and must have done this for at least an hour and then I received an email from Uber telling me Matt Damon was safe and Babar wanted to return him to me. Words can’t express how relieved and happy I was to receive this news. I immediately called the number that was provided to me and got in touch with Babar to arrange to have Matt Damon dropped off.
Babar went above and beyond what I would have expected anyone to do in this situation—he even went as far as to put Matt Damon in a vase and feed him and then send me a picture to show me that he was ok. The very next morning, he dropped off Matt Damon at my apartment, safe and sound. I can’t begin to say how grateful Matt Damon and I are to Babar and Uber for being so wonderful in handling this situation.
Huge thanks for the awesome story, Hannah!
We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–