Updated: Things to Know During the Metro Closure
*Update: The uberPOOL coverage area will remain open across the expanded DC, MD, VA metro area to increase access to affordable rides in the case of limited Metro service. Surge will remain capped.
Interested in the trip stats from today’s commute? Check out our data blog.
Our goal is to ensure that you can tap a button and get a safe, affordable ride within minutes. Due to the unexpected Metrorail suspension, surge pricing will be capped for the duration of the closure in an effort to balance reliability with affordability.
Additionally, to make more affordable rides available to more people, we are expanding the uberPOOL coverage area across the DC, MD, VA metro area for the duration of the Metrorail closure. uberPOOL upfront fares are guaranteed and are up to 50% cheaper than uberX.
Some tips for riding:
- Surge pricing will likely be in effect. You’ll always be notified in the app if surge pricing is in effect and will have to confirm, and manually type the multiplier if above 4x.
- Run a fare estimate in the app before you ride. To avoid the highest fares, catch a ride with uberPOOL—your most affordable way to ride with Uber in DC with fares up to 50% cheaper than uberX.
- Always confirm your driver’s car model and license plate in the app before your ride. And if you’re still not sure, you can always text or call your driver.
During this time, please be patient as demand for rides will be higher and wait times may be longer than usual.