DC uberPOOL FAQs

What is uberPOOL? uberPOOL is a carpool option that lets you share your ride—and share the cost—with someone else nearby. We’ll match you with another rider taking a similar route and you’ll each pay only for your portion of the trip. That means you still get the convenience and reliability you’re used to with Uber, but at the lowest price possible.



What is uberPOOL?

uberPOOL works like our other Uber options, with a few differences that help make it a cheaper option:

  • You need to enter your destination when you request your trip, that way we can try to match you with someone going along a similar route
  • Each rider can have only one destination and you can’t change your pickup location or destination after you request
  • Since we want to be courteous to both riders, your driver will only wait 2 minutes at each pickup location

Once you’ve been matched with a co-rider, you’ll receive a notification with that rider’s name and who’s being picked up first. To ensure there’s room for everyone, right now we can only have two riders per pickup, and no pets (except service animals, of course).
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How does uberPOOL cost?

uberPOOL is currently up to 50% cheaper than uberX. Fares are quoted in the app before you request, so you always know exactly what you’ll pay.
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Does surge pricing apply to uberPOOL?

Like uberX, surge pricing applies to uberPOOL trips. Even when surge pricing is in effect, you’ll receive a guaranteed fare before requesting, so you always know exactly what you’ll pay.
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What if I don’t match with another rider?

If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX.
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Can I bring other people?

uberPOOL has a max of 2 passengers per request, so feel free to bring a friend! Keep in mind, the second passenger added to your request will add $0.75 to your fare.
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How is my co-rider chosen?

Co-riders are matched according to similar pickup locations and destinations. As always, we’re always aiming to take you on the most efficient route based on your request. Once you start your uberPOOL trip, you can’t ask the driver to cancel on the other rider.
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What type of car will I get?

You’ll share one of the vehicles that’s otherwise available on uberX.
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How long will it take? Will I go out of my way?

We match riders in a way that does not significantly increase total trip time. If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX.

On average, riders who were paired with other riders on their uberPOOL trips only added an average of 4-5 minutes to their total trip time and have saved an average of $4 per trip in the process.
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How long will the driver wait?

Please be prepared to meet your driver as soon as the car arrives. As a courtesy to your co-rider, your driver will only wait 2 minutes.
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I was picked up first—why was I dropped off second?

We map the route to be the most efficient possible. That means that sometimes you will be picked up first and dropped off second, but your total trip time will be minimized.
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Can I bring luggage?

Yes, you can. Taking uberPOOL is one of the most cost-efficient ways to go to the airport. But remember there will need to be room for another person and their belongings in the car.
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What happens if I cancel?

When you request uberPOOL, you’re making a commitment to both your co-rider and the driver. Cancellations damage both of their experiences, so please don’t leave them hanging! A $2 cancellation fee may be applied to your account if you cancel the trip after you are assigned to a driver. If you do not cancel and you do not show up to the pickup location within 2 minutes of the driver’s arrival, you will be charged a $5 fee.
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Can I change my destination or pickup location?

Because we use your pickup location and destination when matching you with another rider, you cannot change either once you’ve requested the trip.
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Where is uberPOOL available?

uberPOOL is available for request anywhere within the Uber DC Coverage area.
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How do I report issues?

Contact us at help.uber.com

With any new product it takes a bit of time from introduction to full scale operations. We look to our riders and driver-partners to help us test this innovative new product, and provide us with any feedback that can help make the experience — from trip routes to match rates to pick-up times — as seamless as possible. The more riders who use the product, the better the experience will be.

 


*Currently uberPOOL fares are 20-50% cheaper than uberX.

Monday-Friday, 7am-10am and 5pm-8pm, uberPOOL fares are 40% cheaper than uberX. Friday and Saturday, 9pm-midnight, uberPOOL fares are 50% cheaper than uberX. All other times, uberPOOL fares are between 20-30% cheaper than uberX.