SFO Update

Some of our San Francisco riders have asked about recent issues they’ve had or heard about when taking Uber to the airport so we’ve compiled a few tips to help make sure your trip starts off on the right foot.

Pickups at the airport:

You can request whatever type of car you’d like when your flight lands at SFO — uberX, UberBLACK, or UberSUV. Any driver that accepts your ride request can take you home from SFO. For a quick and seamless pickup, call the driver and provide information about the terminal and door number where you’re waiting.

Drop-offs at the airport:

SFO has taken an aggressive stance against uberX and has begun citing some drivers. We believe that all Uber rides to and from SFO are legal and that airport officials are acting without the proper authority in issuing these citations, but we want to make sure you’re aware of the current situation.

uberTAXI, UberBLACK, and UberSUV can always drop you off at the airport. The recent issues at SFO have been limited to drivers on the uberX platform, and many of those drivers are still doing airport drop-offs. If you do decide to request an uberX, it’s a good idea to check with your driver before he or she arrives to see if you can get a ride to SFO.

Drivers on uberX may decline airport trips, but you should never be charged a cancellation fee if this happens. If you’re charged in error, please reach out and we’ll make it right.

We’re committed to making uberX a completely reliable option for airport trips and we’ll keep you updated on any changes. For right now, when you’ve got a flight to catch, we recommend uberTAXI for the best price and UberBLACK or UberSUV for the best experience.

Bon voyage!

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