Uber 101: An Intro to Uber

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Uber 101: An Intro to Uber

Welcome to the best class you’ve ever taken. Everything you need to know about Uber is right here!

First things first, you’ll need to create your rider account. You can do that here.



Enjoy your first ride free up to $20



Uber isn’t just for getting to that big party, you can take it anywhere.

Here are a few ideas:

  • Class
  • Library
  • Grocery store
  • Shopping
  • Out to dinner
  • Places with limited parking


Rolling deep? You can split the fare with your friends without making things complicated.

How to split your fare once you’ve requested a ride:

  • Tap the “up arrow” next to your driver’s info and select “Split Fare”.
  • Select the friends you’re riding with and tap “Send”.
  • Your Uber-savvy friends will receive a message and taken directly to the app to confirm.
  • Your friends without Uber will be asked to download the app, sign up, and confirm their share of the ride.






Don’t be that guy/gal.

Here are a few tips so you can be the classiest rider around:

  • Have 4 passengers? Request uberX or UberBLACK. Have more than 4 passengers? Request uberXL or UberSUV.
  • Riding Uber means there’s no need to tip! When you get to your destination, you can simply hop out and be on your way.
  • Rate your driver based on their performance and quality of service. Drivers do not control the fare. If you have a question, reply to your receipt and we’ll be happy to review your trip!

What’s not allowed in the car:

  • Drinking
  • Smoking
  • Illegal substances (duh – it’s the law!)


With so much going on, often times everyone will be moving around at the same time.

Don’t let that stop you with these easy tips:

  • Manually enter your address so your driver knows where to meet you. Select the address at the top of the screen to enter your location.
  • Confirm you’re getting in the right Uber. Double check the license plate number matches the car’s plate and photo matches the driver. Confirm your driver’s name and tell him or her your name.
  • Need to contact your driver? Tap the “up arrow” next to the driver info and select “Contact Driver” to call or text your driver. Uber automatically anonymizes your number so you’re never sharing your personal information.


Our goal is to be the most reliable ride on the road and sometimes dynamic pricing will automatically go into effect to encourage more drivers to get out on the road. As demand goes down and more cars free up, the rates will go back to normal.

Follow these tips to get around PHX during times of peak demand:

  • Know when Uber demand is highest (like after concerts, when the bars close and after a big game).
  • Always notified in advance. You’ll always be notified in advance and asked to confirm any increased rates, and you can always estimate your fare before requesting. Here’s a video that explains what dynamic pricing looks like in the app.
  • You ALWAYS have options. For those with flexible schedules, hold out for a ride and be notified when surge drops. Once dynamic pricing lowers, make your request. For those on a tight schedule, get a fare estimate on another vehicle option to see what best fits your budget. If one vehicle type has dynamic pricing in effect, simply select a different vehicle type.






We are committed to the safety of everyone using Uber.  Our technology is designed to bring accountability and transparency to every ride so you can always feel safe taking an Uber.

Here are some of our features: 

  • Share your journey in real time. Use the “Share My ETA” feature to send your friends or family a map of your route and expected time of arrival.
  • Provide feedback. Our feedback loop asks riders to rate every trip. We use that information to evaluate our driver partners.
  • Detailed receipts. Every Uber receipt includes your driver’s name, photo and route information from pickup to drop off. Your receipt is your detailed guide to your trip. Additional questions? Just reply to your receipt and a member of our support team will follow up shortly!


Last updated March 11, 2016

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