The wait is over
Since our launch in August 2012, we’ve been working hard to be a safe, reliable ride in London. We’ve now reached a size and scale that means that, wherever you are in central London, an Uber can be with you in just 3 and a half minutes – the time it takes to drop your business card, pay the bill or do your final do-I-have-my-passport check.
With London Ubers now just a few minutes away, we’re updating our wait time policy. From today, your driver will wait for you for five minutes after he or she arrives. It’s not a problem if it’s taking you a little longer than expected to get out the door – it happens to the best of us! Just get in touch through the app to let your driver know. Come five minutes, they’ll give you a call to check where you are and may ask to start the trip or cancel it so you can request again. If you’re a long way off being ready (we’ve all been there), cancel within 5 minutes and before your driver has arrived to avoid any cancellation fee.
Last updated March 11, 2016
We are proud to announce plans to expand the number of fully electric vehicles available on our app in London. These plans build on our existing efforts to help tackle air pollution in the capital. Already more than 60 per cent of Uber journey miles in London take place in hybrid cars and shared journeys […]