Get the answers you need with Uber UK support
We’ve all been there: you request an Uber to get you home, smug that you’re making better time than the bus and you don’t have to contend with the weather outside. So worth it.
Then— you realise you left your wallet on the back seat. Cruel irony. What do you do?
Our job is to make your Uber experience as smooth as possible. From the moment you request, to the questions on your mind once the journey’s complete.
We obsess over getting you the answers you need: from what supply’s like in Shoreditch to how long you should leave to request if you’re going to the airport -and with a dedicated 24 hour support team, we’re here to answer questions around the clock.
So whether you’re an early bird or a night rider, here’s how to get the help you need, when you need it.
Send a note to supportUK@uber.com and you’ll come straight through to our inboxes. We aim to reply to every single email within 24 hours and the majority are answered a whole lot sooner than that.
The world is mobile so why leave the comfort of your phone? Open the Uber app > tap ‘Help’ and select from the common help topics shown.
Visit help.uber.com – a whole site dedicated to your Uber needs, from forgotten passwords to updating your payment information. Check out our FAQs and contact us directly if you can’t find your answer.
Did you know we’ve got a dedicated twitter support team? Follow @UberUKsupport for help on the go.
One last tip for #UberPro status: reply directly to your emailed trip receipt for one of the quickest ways to reach out.
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.@UberUK Used app to raise support issue and had an email back within 10 minutes! Fantastic support. Thank you.
— Pranay Manocha (@PranMan) March 31, 2015
Happy to help, @PranMan.
We are proud to announce plans to expand the number of fully electric vehicles available on our app in London. These plans build on our existing efforts to help tackle air pollution in the capital. Already more than 60 per cent of Uber journey miles in London take place in hybrid cars and shared journeys […]