Uber Car Seat NYC FAQs
Who makes the IMMI Go seat and does it meet safety standards?
IMMI is an industry leader when it comes to the manufacturing of straps, buckles, and LATCH hardware for many of the car seats in the US. The IMMI Go seat meets all the requirements (i.e., crash testing, labeling, etc.) set by the Federal Motor Vehicle Safety Standard 213.
Do Uber drivers know how to install the car seat properly?
We have devoted a tremendous amount of time and effort to ensure that partner drivers know how to properly, and safely, install the car seats.
How did we do this?
- We chose the IMMI Go seat for its easy installation process and flexibility to adjust between children of different ages.
- We worked with IMMI directly in tailoring the car seat to fit the needs and specifications of our partner vehicles.
- Drivers were given informational written materials, as well as instructional videos produced specifically for this seat and program.
- Drivers in NYC, Philadelphia, and Washington DC met one-on-one with a CPS technician who has been certified by Safe Kids Worldwide and demonstrated that they could install the IMMI Go seat properly in their own vehicle AND could secure a child safely into the seat (in case a parent were to need help securing his or her child).
What is Safe Kids Worldwide and what is its relationship with Uber?
Safe Kids Worldwide is a nonprofit organization working to protect kids on the move, at home and at play. Safe Kids works with an extensive network of more than 400 coalitions in the U.S. and with partners in more than 30 countries to reduce traffic injuries, drownings, falls, burns, poisonings and more. Uber partners with Safe Kids Worldwide to provide training to Uber drivers in New York City on how to properly install and use IMMI Go car seats. Uber is also proud to partner with Safe Kids Worldwide on the Protecting Kids on the Move initiative. Learn more about Safe Kids Worldwide at safekids.org.
How do I know the car seat hasn’t expired?
No need to worry. These seats have 6-year expiration dates.
Who is in charge of maintaining the car seat?
Just as our Uber partner drivers take pride in maintaining the cleanliness of their own vehicles, so too will each driver take responsibility for maintaining the car seat. Also, if any driver should encounter problems with the seat, they know the correct protocol to follow up and get assistance if necessary.
What happens to the seat if it is in a car crash?
IMMI follows the recommendations of the National Highway Traffic Safety Administration (NHTSA) when it comes to reusing vs. replacing a car seat after a crash. If the seat has been in a minor crash, according to the NHTSA, the seat may be reused. In the event of a moderate or severe crash, the seat will not be used again. With Uber Car Seat, if the car seat has been in a crash, the seat will be replaced. Below are more details about IMMI’s official policy when it comes to reusing and replacing: The car seat may be reused if it fits ALL of the following criteria.
- A visual inspection of the child safety seat does not reveal any cracks or deformation that might have been caused in the minor car crash
- The vehicle in which the child safety seat was installed was capable of being driven from the scene of the crash
- The vehicle door nearest the child safety seat was undamaged
- There were no injuries to any of the vehicle occupants
- The airbags (if any) did not deploy
*Crashes that meet all of the above criteria are much less severe than the crash-test used in compliance tests of FMVSS No. 213 “Child Restraint Systems” and are highly unlikely to affect future child safety seat performance. Therefore, parents and caregivers can be confident that child restraints involved in these minor crashes will continue to provide a high level of protection.
Please note: Some car seat manufacturers have a different policy – so if your child’s personal car seat has been involved in a crash, please refer to the owner’s manual before deciding whether to reuse or replace the car seat.
Who Can Ride in the IMMI Go?
Children allowed to ride in the IMMI Go must be AT LEAST:
- 12 months old AND
- 22 lbs. AND
- 31 inches
A child is too big once they reach any of these limits:
- 48 lbs. OR
- 52 inches OR
- The shoulder straps start below the child’s shoulders
Who will install the car seat?
Each partner Uber driver has been trained by a CPS technician who has been certified by Safe Kids Worldwide on how to install the seat in his/her own car. Parents are also welcome to learn how to install the IMMI Go seat by watching this video.
Where in the car will the seat be installed?
The car seat will be installed in one of the back seats (sorry, kids, no riding shotgun!). If the vehicle has a third row, the seat will be installed in the second row. You may notice that in one car the driver installs the seat on the driver’s side, while in another car the driver installs the seat in the center or passenger side. In each case, the driver has been specifically instructed to install the seat in that particular spot.
How is the IMMI Go installed?
The seats will be installed using LATCH (Lower Anchors and Tethers for Children) and/or by using seat belts (for when the seat is placed in the middle back seat).
What about the lower anchor weight limits?
- We’ve chosen the most conservative weight limit for the lower anchors—which, for the vehicles and the IMMI Go seat, is 48 pounds.
- Please note: the weight limit for your child’s personal seat may vary—always read the car seat owner’s manual.
Securing Your Child
You (the parent, guardian or caregiver) will be responsible for securing the child in the harness straps. Please watch this video BEFORE you request a ride with Uber Car Seat. The straps on this seat tighten DIFFERENTLY than you have seen before (they tighten like a race car driver’s harness). *Please note: the seat will arrive with the shoulder straps in their highest setting and as loose as possible. You will need to lower the straps and tighten as appropriate depending on the size of your child.
We know, you’re running around with your kids and so you’re probably already late. The good news is that the IMMI Go was chosen specifically because it installs VERY quickly and easily. Installing the car seat shouldn’t add anymore than 5 minutes to your Uber request.
Dirt: We all know the little ones can get messy once in a while (okay, maybe more like all the time!). The good news is that the IMMI Go seat is prepared for nearly anything. The fabric cover on these seats is the same heavy-duty naugahyde fabric used on vehicle seats. Therefore it’s comfortable, durable and is cleaned easily with water.
Food & Allergies: Please be mindful that many children today have severe food allergies. Since we want this to be a safe ride for all kids, the driver may ask you to please use a wet wipe to clean your child’s hands if they’ve been eating before getting in the car. We also kindly ask that snack time is postponed until after the trip has ended.
Germs: Germs are everywhere, but do not fear. These seats are probably no more germy than any other surface your child is exposed to on a daily basis. While we understand your concern for keeping the seat clean, we do ask that parents not use any wipes (i.e. Lysol, Purell, even diaper wipes) to wipe down the seats. The acids and chemicals are strong enough to degrade the car seat’s straps and plastic, and therefore could reduce the level of safety the seats provide. If there is an accident during a trip (we understand that it happens with kids!) the seat will be taken off the system for cleaning.
More Frequently Asked Questions
“Wait, I thought kids had to ride rear-facing until at least 2 years of age?”
The American Academy of Pediatrics recommends that kids remain rear-facing until at least 24 months. HOWEVER, we know that most parents don’t bring a car seat for a toddler or school-age child with them when taking an Uber or taxi in the city – which leaves most kids riding at tremendous risk. Rather than having children ride on parents’ laps, or belted in with mom or dad, Uber Car Seat allows for a car seat to be an option – which is a much better option than no car seat at all! Therefore, it is best to allow the use of the IMMI Go within the range specified by the manufacturer, which is 12 months AND 22 lbs. AND 31 inches. This way, more kids are riding safer.
“What if my child is too small for the IMMI GO?”
Children who are too small to ride in the IMMI Go need to ride in a rear-facing car seat. While any rear-facing seat can go in an Uber, some will work better than others. For safety reasons, you’ll want a car seat that can be installed easily and securely without its base (as you won’t want to be schlepping that along everywhere you go!). For the sake of convenience, you’ll most likely want a seat that fits onto a stroller.
“What if my child is too big for the IMMI Go?”
Children who are too big for the IMMI Go need to instead use a booster seat, which will allow for the seat belt to be properly positioned on their hip, chest, and collar bones.
When you don’t have anything, you always have something – which is a seat belt. When you are stuck in a situation where you don’t have a car seat for your little one, it is better to buckle him/her in his/her OWN seat belt than go without, hold the child, or buckle the child in your belt.
And remember, it is not only important to buckle up your child, but also yourself! Safety is not just for kids, but for parents too. Making sure everyone buckles up, even adults in the back seat, keeps everyone safer.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–
This flu season, we’re delivering free flu-fighting care packages across the country. When you receive a pack, you’ll have the option to request a free flu shot from a registered nurse–for up to 5 people.