This Week On uberX Penang

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5 POINT SERVICE     THIS WEEK ON UBERX


PLEASE NOTE THIS ONLY APPLIES TO UBER DRIVERS IN PENANG ISLAND 

Hi uberX,

A rider comment from last week for Mr. Zulhisham:

“My first Uber ride in Penang and it was amazing! Zul was wonderful enough to send me home all the way from Queensbay to Balik Pulau for a surprise visit to my parents and am grateful for that! He is another one of #MyUberHero.”

Keep giving great service and we can continue to serve Rakyats of Penang!

 

Emergency Contact: Driver Partners have asked what happens during an accident?

Here are the emergency contacts:

  • +6 012 711 0208
  • +6 012 711 0928

Please note that the above contacts are strictly for emergency (i.e. accident, driver/rider is hurt or at risk of being hurt).

All other matters (i.e. login issues, payment, cancellations), please email us at partners.penang@uber.com and we will get back to you within 24 hours.

 

Drive safe, & have a great week!

 


DRIVER INCENTIVES THIS WEEK

INCENTIVE 1: MINIMUM HOURLY GUARANTEE 

(Only applicable to driver partners onboarded after 11 May)

We want you to have 100% confidence in how much you can earn each week. Therefore, we are guaranteeing you minimum earnings every day of the week!!

For each of the hours below, you will get RM8 in Guaranteed Minimum Earnings!

Example:

If you were online for 50 hours during the specified times, but only earned RM200 in fares

Given than 50 hours x RM8 = RM400 is more than 80% of RM200, you get RM400, and not RM100.

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INCENTIVE 2: FARE TOP UP 

(Only applicable to driver partners onboarded after 11 May)

And that’s not all!
For all fares during the times above, we will top you up with another 90%!

 

Example:

If your made RM200 during these times, you get additional RM200 x 80% x 90% = RM144 in incentives!

 

Not so fine print:

Fare Top Up is capped at RM25 per trip.

 

Conditions for Incentives (Promotions are only valid if the following criteria are met):
– more than 90% acceptance rate: so accept all requests
– more than 4.6 driver rating: open the door at Pick Up and always ask if the Radio and Aircon is okay!
– standby at Tanjung Bungah, Georgetown, Gelugor, Bayan Lepas

 

Above promotions are limited 25 May to 1 Jun 2015.


OFFICE OPEN HOURS

Open hours this week will be at Old Town White Coffee (Lot 170, 06-03, Gurney Plaza, Persiaran Gurney):

  • Tue – Wed: 11 am – 1 pm
  • Tue – Wed: 6 pm – 8 pm

 


If you have any questions, feel free to visit help.uber.com.

We’re looking forward to seeing you online!

A.C. and the Uber Penang Team