Five Points for Five Star Service

DriverNextToUber

Useful links

FAQs     TRAINING VIDEOS     UPLOAD BANK DETAILS     DASHBOARD

5 POINT SERVICE     THIS WEEK ON UBERX


PLEASE NOTE THIS ONLY APPLIES TO UBER DRIVERS IN PENANG ISLAND 

 

FIVE POINTS TO RECEIVE FIVE STAR RATING

dressing
  • Clothes: collared shirt, long pants/jeans and shoes for that smart look
phone holder
  • Phone holder: to ensure that you always keep your eyes on the road
phone
  • Call to confirm the location immediately after your accept the request, and let them know your time of arrival (SMS if overseas number)
door
  • Open the car door if you are in front of a hotel, house, condominium, or shopping centre
radio
  • Change the Radio to 104.4FM

Mystery shoppers will be on look out!

 

ADDITIONAL NOTE ON ACCEPTANCE RATE

To ensure that your acceptance rate remains high, when Online, always leave your phone screen on, and able to see the map.

 

If you have any other questions, feel free to contact us at partners.penang@uber.com.

Drive safe, & have a great week!

A.C. and the Uber Penang Team