Introducing Help: The new way to get help from Uber

Uber’s new in-app support – “Help”

Throughout your time on the road there will be times when trips don’t go quite as planned. Don’t worry, Uber Support is here to help whenever you need it! The easiest way to get help when something goes wrong is to use the help function already available within the Uber Partner App. Using the help function reduces the time it takes to resolve your issues and allows us to provide a better,  more efficient service.

How to access Help?

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What can I do with Help?

Here is a quick rundown of some of the key help features you may find very useful:

Request a fare review

Something wrong with the fare? Didn’t begin or end trip on time? Submit a fare review!

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  • Tap on the three vertical bar icon on the top left before you go online
  • Tap on “Trip History”
  • Select the trip in question
  • You should see a menu with a list of help options
  • Select “I had an issue with the fare”
  • Select “I didn’t end or begin trip on time”
  • Enter the pickup and dropoff locations
  • Tap “Submit”


Submit a cleaning fee

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  • Tap on “Trip History”

  • Select the trip in question

  • Select “I had an issue with the rider”

  • Select “Request a cleaning fee”

  • Enter details of what happened in description box

  • Tap on “camera” icon

  • Click on “Take photo”

  • Capture a picture of the mess

  • When done tap on “Submit”

    Update your PrDP

    PrDP expired? Need to upload your new PrDP? To update your PrDP

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  • Tap on “Account”
  • Select “Maintain my documents”
  • Select “Update my PrDP”
  • Tap on camera icon to take photo
  • Enter expiry date
  • Tap on “Submit”
Still stuck?

Help will become your portal to all on and off trip issues/queries. The Uber Cape Town team will be rolling out new functionalities and keep drivers and partners updated.

Please email us at for any further questions

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