Your Favourite Food Delivered Fast, Even During Busy Times

Since UberEATS launched, Singaporeans have joined millions of people in over 50 cities around the globe to enjoy a fast, reliable way to get their favourite food delivered in minutes. The word is out – we’re seeing a tremendous appetite across Singapore and around the world, as the number of people ordering on UberEATS continues to grow!

In order to maintain the speed, reliability, and selection people have come to expect from UberEATS, we depend on having delivery-partners available in the right places at the right times. More and more people are signing up for a flexible way to earn money everyday.  However, there are still times when there aren’t enough delivery-partners in a particular area to complete every delivery request at speeds that delight you.

This is why starting today, we’re asking UberEATS customers to pay slightly more for delivery when they order from restaurants in areas where demand is very high. An arrow below the restaurant name will notify users about the additional fee. The exact amount appears above the menu, and is a separate line item before checkout and on the order receipt. This way, customers will still be able to order from the same variety of restaurants they love with fast delivery times.

The extra money from these orders contributes towards financial incentives for delivery-partners as well as our other operational costs. These partner incentives are based on past patterns and aim to predict where and when there will be high demand and to encourage more people to get on the road in these locations.

This is an important step to ensure the reliability of our network and to continue to offer the same selection and speed UberEATS is known for. As always, we’ll be listening to feedback and working on additional improvements in the coming weeks and months. It’s all part of our commitment to creating a delivery network that meets the unique needs of every city we serve.

Thank you for your support, Singapore!

 

 

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