Keeping You Safe
Every day, tens of thousands of Singaporeans use Uber to get from A to B; wherever they are going in a city, night and day, whether they’re travelling alone or with friends. And while no means of transportation can ever be 100% safe—accidents and incidents will happen—our technology makes it possible to focus on safety for riders and drivers before, during, and after every trip in ways that have never been possible before.
BEFORE GETTING INTO THE CAR
Your safety comes first—before you even step into the car.
1. NO MORE STREET HAILS OR WAITING OUTSIDE TO FIND A RIDE
You can start the Uber app from anywhere and wait safely for your car to arrive. That means no standing on the street to hail a cab or struggling to find the nearest bus stop late at night.
2. NO DISCRIMINATION
All requests with Uber are blindly matched based on the closest driver, ensuring the drivers do not discriminate any ride requests based on pick-up or drop-off locations.
3. TRIPS ARE NO LONGER ANONYMOUS
When a driver accepts your request, you see his or her first name, photo, and license plate number. You can also check whether others have had a good experience with him or her. In addition, the driver can see your first name and rating. You can contact the driver—and vice versa— through the app if there is any confusion around pick-up details.
DURING YOUR RIDE
4. NEVER GET LOST
You can see the route on the map in the app. The location is clearly marked so you know where you are on your journey—and if you are on the right route.
5. SHARE YOUR ETA
You can easily share your ride details, including the specific route and estimated time of arrival, with friends or family for extra peace of mind. They’ll receive a link where they can see in real time the name and photo of the driver, their vehicle, and where you are on the map until you arrive at your destination—and they can do all of this without having to download the Uber app themselves.
6. NO NEED FOR CASH
Fees are charged automatically to your credit card on file, providing a seamless cashless transaction. With no cash involved, the conflict that often come from arguments about fares or a lack of money to pay go away.
AFTER YOUR RIDE
Stay in control even after you’ve reached your destination.
7. FEEDBACK AND RATINGS AFTER EVERY TRIP
After every ride, you and your drivers need to rate each other and provide feedback. Our safety team reviews this information and investigates any issues.
8. 24/7 SUPPORT
If something happens in a car, whether it’s a traffic accident or altercation between you and your driver, our customer support staff are ready to respond to any issues 24 hours a day, seven days a week.
9. RAPID RESPONSE
We have a dedicated Incident Response Team to answer any more urgent issues. If we receive a report that a driver or rider has acted dangerously or inappropriately, we suspend their account, preventing him or her from accessing the platform while we investigate.
BEHIND THE SCENES
10. CONTACT WITHOUT PROVIDING PERSONAL INFORMATION
While riders and drivers are able to contact each other through the app, they won’t actually see each other’s real phone numbers. Uber uses technology that allows us to make rider and driver phone numbers anonymous so they do not have one another’s contact details going forward.
11. ALWAYS ON THE MAP
Accountability is one of the things that makes riders feel safe in an Uber. We use GPS to keep a record of where a driver goes during the ride, allowing us to verify that the most efficient routes are being used, which creates accountability and a strong incentive for good behavior.
12. WORKING WITH LAW ENFORCEMENT OFFICES
In cases where law enforcement provides us with valid legal process, we work to get them the facts, for example by providing trip logs. Again, transparency and accountability are at the heart of the Uber experience.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–
This flu season, we’re delivering free flu-fighting care packages across the country. When you receive a pack, you’ll have the option to request a free flu shot from a registered nurse–for up to 5 people.