Keeping You Safe

Every day, tens of thousands of Singaporeans use Uber to get from A to B; wherever they are going in a city, night and day, whether they’re travelling alone or with friends. And while no means of transportation can ever be 100% safe—accidents and incidents will happen—our technology makes it possible to focus on safety for riders and drivers before, during, and after every trip in ways that have never been possible before.

 

BEFORE GETTING INTO THE CAR

Your safety comes firstbefore you even step into the car.  

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1. NO MORE STREET HAILS OR WAITING OUTSIDE TO FIND A RIDE

You can start the Uber app from anywhere and wait safely for your car to arrive.   That means no standing on the street to hail a cab or struggling to find the nearest bus stop late at night.

2. NO DISCRIMINATION

All requests with Uber are blindly matched based on the closest driver, ensuring the drivers do not discriminate any ride requests based on pick-up or drop-off locations.

3. TRIPS ARE NO LONGER ANONYMOUS

When a driver accepts your request, you see his or her first name, photo, and license plate number.  You can also check whether others have had a good experience with him or her.  In addition, the driver can see your first name and rating.  You can contact the driver—and vice versa— through the app if there is any confusion around pick-up details.     

 

DURING YOUR RIDE

Even from the backseat, you can keep running the show during your Uber ride.
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4. NEVER GET LOST 

You can see the route on the map in the app.  The location is clearly marked so you know where you are on your journey—and if you are on the right route.

5. SHARE YOUR ETA

You can easily share your ride details, including the specific route and estimated time of arrival, with friends or family for extra peace of mind.  They’ll receive a link where they can see in real time the name and photo of the driver, their vehicle, and where you are on the map until you arrive at your destination—and they can do all of this without having to download the Uber app themselves.

6. NO NEED FOR CASH

Fees are charged automatically to your credit card on file, providing a seamless cashless transaction. With no cash involved, the conflict that often come from arguments about fares or a lack of money to pay go away.

 

AFTER YOUR RIDE

Stay in control even after you’ve reached your destination.

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7. FEEDBACK AND RATINGS AFTER EVERY TRIP

After every ride, you and your drivers need to rate each other and provide feedback.  Our safety team reviews this information and investigates any issues.

8. 24/7 SUPPORT

If something happens in a car, whether it’s a traffic accident or altercation between you and your driver, our customer support staff are ready to respond to any issues 24 hours a day, seven days a week.

9. RAPID RESPONSE

We have a dedicated Incident Response Team to answer any more urgent issues.  If we receive a report that a driver or rider has acted dangerously or inappropriately, we suspend their account, preventing him or her from accessing the platform while we investigate.

 

BEHIND THE SCENES

10. CONTACT WITHOUT PROVIDING PERSONAL INFORMATION

While riders and drivers are able to contact each other through the app, they won’t actually see each other’s real phone numbers.  Uber uses technology that allows us to make rider and driver phone numbers anonymous so they do not have one another’s contact details going forward.

11. ALWAYS ON THE MAP

Accountability is one of the things that makes riders feel safe in an Uber.  We use GPS to keep a record of where a driver goes during the ride, allowing us to verify that the most efficient routes are being used, which creates accountability and a strong incentive for good behavior.

12. WORKING WITH LAW ENFORCEMENT OFFICES 

In cases where law enforcement provides us with valid legal process, we work to get them the facts, for example by providing trip logs.  Again, transparency and accountability are at the heart of the Uber experience.

 

 

 

 

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