Driver-Partners: A New Definition of Flexibility

Everyday, we engage with driver-partners using the Uber platform to better understand what matters most to them and what more we can do to listen, learn and improve the partnership we have.

We regularly connect at our Partner Support Center or driver-partner appreciation events, and we have a dedicated support team available on email or chat, 24/7, or over the phone with new extended operating hours until 6pm.

You might be surprised that the thing that driver-partners consistently tell us matters most is something bigger than a discussion about earnings. Drivers tell us again and again that their ability to press a button and access economic opportunities – to be independent, flexible and able to work whenever and wherever they want – is at the heart of why they drive.

Ensuring drivers have access to stable earnings is extremely important, and can’t be overlooked, but earnings are determined by the time driver-partners spend driving; and in Singapore in the last three months, 46% of driver-partners drove for less than 10 hours a week, this is up from 43% in Q4, 2015. Across the total driver-partner community, 61% of Singaporeans varied the hours they drove by more than 25%. Flexibility really matters.

Flexibility isn’t a fad — it’s the path to a more promising future where we have more control over when, where and how long we work.

We welcome the Government’s support for smartphone apps like Uber, which provide flexible opportunities for drivers — whether they want to drive everyday or just a few hours a week. Ever since launching in Singapore three years ago, we’ve focused on working with our partners, as well as the Government, to get their feedback and improve our service. We look forward to continuing that dialogue.

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