Driver-Partners: A New Definition of Flexibility
Everyday, we engage with driver-partners using the Uber platform to better understand what matters most to them and what more we can do to listen, learn and improve the partnership we have.
We regularly connect at our Partner Support Center or driver-partner appreciation events, and we have a dedicated support team available on email or chat, 24/7, or over the phone with new extended operating hours until 6pm.
You might be surprised that the thing that driver-partners consistently tell us matters most is something bigger than a discussion about earnings. Drivers tell us again and again that their ability to press a button and access economic opportunities – to be independent, flexible and able to work whenever and wherever they want – is at the heart of why they drive.
Ensuring drivers have access to stable earnings is extremely important, and can’t be overlooked, but earnings are determined by the time driver-partners spend driving; and in Singapore in the last three months, 46% of driver-partners drove for less than 10 hours a week, this is up from 43% in Q4, 2015. Across the total driver-partner community, 61% of Singaporeans varied the hours they drove by more than 25%. Flexibility really matters.
Flexibility isn’t a fad — it’s the path to a more promising future where we have more control over when, where and how long we work.
We welcome the Government’s support for smartphone apps like Uber, which provide flexible opportunities for drivers — whether they want to drive everyday or just a few hours a week. Ever since launching in Singapore three years ago, we’ve focused on working with our partners, as well as the Government, to get their feedback and improve our service. We look forward to continuing that dialogue.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–
This flu season, we’re delivering free flu-fighting care packages across the country. When you receive a pack, you’ll have the option to request a free flu shot from a registered nurse–for up to 5 people.