Drivers and riders rely on Uber to get work or a ride at the push of a button. So last week’s outages—which intermittently affected over one million riders and 450,000 drivers globally over a couple of hours—was a significant miss.
We’ve fixed the problem but wanted to take this opportunity to apologize to our customers for the inconvenience caused. For drivers who couldn’t use the app, we’ve put money directly into their accounts to make up for the lost time and earnings. For riders, we’re offering discounts on their next two trips.
We’ve also worked hard to understand exactly what went wrong with our systems and to ensure that it doesn’t happen again. Because when it comes to work and travel, reliability is king.
Whether you’re a freshman or a senior headed back to campus this fall, one thing is certain—you’ll need to eat. And there is nothing worse than being limited to questionable cafeteria food or taking a chance on expired leftovers in the back of the fridge. The best news? UberEATS is expanding to 30+ major college campuses by the end of the year, from Penn State to LSU to Boise State. Since we want you to focus on what you love about college and not worry about your next meal, we’re predicting the 5 times you’ll need to order UberEATS this semester.
We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.