Drivers and riders rely on Uber to get work or a ride at the push of a button. So last week’s outages—which intermittently affected over one million riders and 450,000 drivers globally over a couple of hours—was a significant miss.
We’ve fixed the problem but wanted to take this opportunity to apologize to our customers for the inconvenience caused. For drivers who couldn’t use the app, we’ve put money directly into their accounts to make up for the lost time and earnings. For riders, we’re offering discounts on their next two trips.
We’ve also worked hard to understand exactly what went wrong with our systems and to ensure that it doesn’t happen again. Because when it comes to work and travel, reliability is king.
In September, we introduced the world’s first Self-Driving Ubers to the Steel City. Three months later, we’re bringing Volvo XC90s to San Francisco. We’re incredibly excited to work with Volvo to pair our state-of-the-art self-driving technology with Volvo’s outstanding vehicle development and core safety capabilities. Starting today, riders who request an uberX in San Francisco […]
Today we announced we’re collaborating with Disney on an activation that transforms the Uber rider app into a themed Rogue One: A Star Wars Story experience. The in-app experience, which Uber riders can opt-into, will unlock special Rogue One: A Star Wars Story features as well as access to exclusive video content. Uber riders in […]
This flu season, we’re delivering free flu-fighting care packages across the country. When you receive a pack, you’ll have the option to request a free flu shot from a registered nurse–for up to 5 people.