Drivers and riders rely on Uber to get work or a ride at the push of a button. So last week’s outages—which intermittently affected over one million riders and 450,000 drivers globally over a couple of hours—was a significant miss.
We’ve fixed the problem but wanted to take this opportunity to apologize to our customers for the inconvenience caused. For drivers who couldn’t use the app, we’ve put money directly into their accounts to make up for the lost time and earnings. For riders, we’re offering discounts on their next two trips.
We’ve also worked hard to understand exactly what went wrong with our systems and to ensure that it doesn’t happen again. Because when it comes to work and travel, reliability is king.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–
This flu season, we’re delivering free flu-fighting care packages across the country. When you receive a pack, you’ll have the option to request a free flu shot from a registered nurse–for up to 5 people.