180 Days of Change is dedicated to making sure that every Uber trip is a good one. That’s why it wouldn’t be complete without improving uberPOOL. We heard two key things from drivers: earn more, stress less with uberPOOL. In Chapter 4 of 180 Days, we’re getting to the heart of that feedback with new ways to earn and improvements that will make for better rides and rating on uberPOOL.
We sent the following email to drivers in the United States this afternoon, with an update on the support we’re providing to members of our driving community affected by the recent DACA policy change: With the Deferred Action for Childhood Arrivals (DACA) program set to end in 6 months, we’re offering help to members of […]
When I was 10 years old, I left Vietnam with my mother and younger brother, crammed with 470 other people without life jackets onto an old fishing boat to Malaysia. It was a perilous and terrifying four-day journey—with major storms threatening to sink us, and pirates with guns and knives who robbed us and could […]
Today, Uber’s new CEO Dara Khosrowshahi addressed employees at our headquarters in San Francisco and around the world. He said: “It’s great to actually meet the people who are here at Uber—every day bringing their passion to make this incredible dream come true and really grow this company that’s changing the world. For me, it […]
Below is an email sent to Uber employees from the company’s Board of Directors this evening: Team, We are delighted to announce that Uber’s Board has voted unanimously to appoint Dara Khosrowshahi to be our new CEO. Dara came to America at nine years old when his family escaped Iran on the eve of the […]
We have rolled out features over the past few months for drivers with the goal of improving their overall experience. Today, we’re introducing additional features to ensure control and peace of mind, helping to keep all driver-partners safe before, during, and after every trip. We believe that technology can help us lean into safety in […]
Today, we’re excited to announce a multiyear partnership with Girls Who Code, the national nonprofit organization working to close the gender gap in technology. As part of the partnership, Uber will give $1.2 million to Girls Who Code over the next three years, which will help grow hundreds of after school and immersion programs — […]
Today we’re excited to reintroduce Visa Local Offers, a way for Uber riders across the U.S. to earn Uber credits by spending at nearby restaurants, shops, and local businesses with the eligible U.S. issued Visa card on their Uber account. Visa Local Offers is available from the Uber app, where riders can explore thousands of […]
Drivers have always come to Uber for work that is truly on their terms一work with no boss; work that fits around their lives; work that’s always available when they want it. In Chapter 3 of 180 Days of Change, we’re announcing a powerful new set of features that make it even easier for drivers to choose when, where, and how they drive.
We’re adding a way for riders and drivers to chat right in the Uber app. It’s now easier than ever to get in touch.
I love ice cream. You love ice cream. Everybody loves ice cream. And Uber Ice Cream is here to help spread the love with FREE ice cream. On Friday Aug. 11, Uber Riders in 10 cities across the US and Canada can get free ice cream. Here’s how it works: Open the Uber app […]
Ever since we launched with a large focus on operations in Texas, our team has been looking for new and innovative ways to make the day-to-day lives of truck drivers better. We’ve helped carriers and their drivers haul everything from oranges to furniture, and we’ve been blown away by the community’s feedback. Our carriers and […]
Last month, we made a commitment to 180 Days of Change for drivers, a company-wide effort designed to meaningfully improve the driver experience. We started with what drivers and delivery partners told us matters most: earnings, including tipping. But a better earnings experience was only the beginning. Our commitment to change continues. We’re excited to to announce support that’s faster, friendlier, and available on a driver’s schedule.
Below is an email sent today to Uber employees from Pierre-Dimitri Gore-Coty, head of Uber’s business in Europe, the Middle East and Africa. Team, Just three and a half years ago, Uber officially launched in Moscow. It was the start of an incredible journey which has seen us build, from scratch, a business that spans […]
We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.
Uber started in 2010 to solve a simple problem: how do you get a ride at the push of a button? In late 2015, we hit a big milestone: one billion trips. Six months later, we crossed two billion. And just a few weeks ago, on Saturday, May 20, 156 trips started simultaneously at 7:29:06am […]
We’re offering a feature so you can easily request a ride for your loved ones right from your Uber app. Now, no matter where your loved ones need to be – and where you are located – a safe, reliable ride is just a few taps away.
A few moments ago, we sent this email to all drivers and delivery partners in the US. For the next 180 days (and beyond), we’ll be making meaningful changes to the driving experience. Some changes will be big, some will be smallーall will be changes drivers have asked for. Why now? Because it’s the right […]
“This morning, employees were presented the recommendations from Covington & Burling that were unanimously approved by the Board on Sunday. Implementing these recommendations will improve our culture, promote fairness and accountability, and establish processes and systems to ensure the mistakes of the past will not be repeated. While change does not happen overnight, we’re committed […]
We’re excited to announce that Harvard Business School professor Frances Frei is joining Uber as SVP Leadership & Strategy, reporting to our CEO Travis Kalanick. Frances will act as a partner to our Chief Human Resources Officer Liane Hornsey, and to the executive leadership team at large, in some critical areas including: company strategy and […]
Last year 195 nations signed an agreement that has the potential to change the world’s direction on climate change. As part of the historic Paris Accord, these countries banded together to support serious climate action and commit to keeping global temperatures from rising more than two degrees celsius. Today’s announcement from President Trump that the […]
I’m proud to welcome Raquel Urtasun to Uber. Raquel is an associate professor at the University of Toronto and one of the world’s leading researchers in the fields of machine perception and artificial intelligence. Raquel’s work focuses on developing the software that allows self-driving cars to “see”: recognizing objects so they can navigate the world […]
We want to make it easier for riders to combine Uber with public transit, so we’ve integrated with the Transit app on Android in nearly 50 U.S. cities. When riders are in an Uber and their destination is at or a block away from a transit stop, we’ll begin showing them upcoming departure times in the Uber feed.
We recognize that POOL is not perfect, so with this latest update, we took feedback from both riders and drivers to focus our efforts on a few key areas in Manhattan: the pickup experience, our matching and routing algorithms, and the drop-off experience.
We’re adding a Saved Places feature to the app. Saved Places makes it easy to bookmark (and forget!) addresses so riders can get to the people and places they need to see faster. Riders can also name these addresses, even with emojis!
We’re piloting suggested drop-off spots for POOL rides to save everyone time.
Making the Uber app simple and easy to use is always on our mind. And when it comes to protecting your information, it’s not only important to know your options but also how to use them. Today, we’re announcing new and improved controls in one place inside the app to give riders more choice and control […]
Ratings are a two-way street at Uber, and our 5-star rating system helps to create a positive experience for everyone. We’ve heard from our drivers, however, that we need to do more to make our rating system fairer.Using this feedback, we’ve made two updates to the rating system, both of which are rolling out globally starting today.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
Riders love being able to push a button and get a ride quickly. But not everyone loves sharing their address with someone they just met in order to get that ride. Here’s another way.
Starting today, you can stay car-free and make extra cash driving in San Francisco thanks to a new pilot partnership between Uber and Getaround. Whether you’re saving up for a splurge or your next adventure, you can start making money with just a few clicks for just a few hours in a car that’s probably just a few blocks away.
We thought Instant Pay might be a hit when we introduced it with the Uber Debit Card from GoBank one year ago. Nearly 80,000 people signed up in just a few months. But it was once we expanded Instant Pay to virtually any debit card that things really started to take off. One year in, we’re sharing a few highlights on how drivers have used Instant Pay to date.
On Monday, the New York Times published an article with a simulation of a rideshare company that included the assertion that “faster pickup times for riders require a greater percentage of drivers to be idling unpaid”: This is simply not true—and had the Times asked us whether it was, we would have explained the reality […]
We’re rolling out changes to the pickup and customer support experience based on feedback we’ve heard from drivers and riders. These tweaks are designed to save time, frustration and money by giving our customers more control and flexibility to solve for those moments when things don’t go exactly as planned.
Last week we laid out the three things we must improve to make Uber a truly great company: leadership and accountability; our relationship with drivers; and our culture and organization. While there are many things we need to change about our culture, I believe that making Uber a more diverse and inclusive workplace is key. […]
Today we released demographic data on the diversity of Uber’s employees for the first time. Uber is a data-driven company, and we can’t improve what we don’t measure. The data we’re publishing today is a critical first step in making Uber a more diverse and inclusive workplace. But we also know that numbers only tell […]
Back in January we announced our global partnership with Manchester United, and we are thrilled today to let fans know about what’s coming up next. Starting March 16, riders in over 200 cities can unlock exclusive video content, and will have the opportunity to travel to Old Trafford for a once-in-a-lifetime experience. In these exclusive […]
Below are remarks, as prepared, from today’s press call with: Arianna Huffington, Uber Board member, who spoke about leadership and accountability, including our search for a COO; Liane Hornsey, Chief Human Resources Officer, who provided an update on our efforts to improve our company culture; and Rachel Holt, head of our US & Canada business, who gave an overview […]
From providing accurate ETAs to navigating the fastest path to your destination, maps are at the heart of the Uber experience. Today, we’re excited to introduce a redesigned navigation experience built around drivers’ needs. We’ve completely revamped navigation on iOS and are introducing in-app navigation on Android for the first time. Now, with one-tap, turn-by-turn directions […]
I’m thrilled to announce that Zoubin Ghahramani is Uber’s new Chief Scientist and will be joining us in San Francisco. In this capacity, he’ll oversee Uber’s AI Labs, our recently created machine learning and artificial intelligence research unit and lead AI/Machine Learning strategy across the company
Tax season is in full swing, and while we can all agree that it’s not the most wonderful time of the year, it doesn’t have to be the most stressful, either. That’s why we’re excited to announce new API-powered partnerships designed to minimize stress and maximize savings for people who drive with Uber in the US.
This morning I told the Uber team that we’re actively looking for a Chief Operating Officer: a peer who can partner with me to write the next chapter in our journey.
Uber CEO Travis Kalanick sent the following note to all Uber employees Tuesday evening. By now I’m sure you’ve seen the video where I treated an Uber driver disrespectfully. To say that I am ashamed is an extreme understatement. My job as your leader is to lead…and that starts with behaving in a way that […]
I just joined Travis and Liane Hornsey, Uber’s recently hired Chief Human Resources Officer, for the company’s weekly meeting. We spent over an hour discussing women in the workplace — and talking about the review that’s underway by Eric Holder and Tammy Albarran into diversity and inclusion at Uber.
The following email will be sent to drivers in the US from Travis Kalanick, following up on his post from yesterday. Here’s the email I’m sending to drivers affected by President Trump’s unjust immigration and travel ban: At Uber we’ve always believed in standing up for what’s right. Today we need your help supporting drivers […]
Our CEO and co-founder Travis Kalanick sent this email to Uber employees today, opposing the recent travel ban and working to compensate drivers using Uber who are impacted by the ban. Team, Yesterday President Trump signed an executive order suspending entry of citizens from seven countries—Iran, Iraq, Libya, Somalia, Sudan, Syria and Yemen—to the United States for at […]
Celebrate game day and get a safe ride home after the big game! This Sunday, over 100 million people in the U.S. are expected to watch one of America’s most anticipated sporting events. The Bowl gives fans and non-fans alike a chance to get together, enjoy food off the grill, and cold beer from the […]
Back in August 2016, we announced the launch of a program that allowed riders to use their commuter benefits debit card to pay for uberPOOL rides. We’re excited to share that we’ve partnered with Edenred, Ameriflex, Benefit Resource and Navia in more than a dozen cities so that more riders have the opportunity to save money when using uberPOOL to commute.
Every hour of every day, people use Uber to get around the more than 450 cities we serve. From Sydney to Summit, we’ve been working hard to get to know these cities, with the goal of making them cleaner, more efficient and less crowded. Along the way, we’ve found that local leaders, urban planners, and […]
With Calendar Shortcuts, Uber can assist with your planning. Whether it’s a flight out of town, meeting across the city, or dinner reservation with friends, it’s now one tap to get moving!
Everyone has experienced that moment of panic when you realize you forgot a personal item on a plane, bus, train—and in many cases, your Uber. To acknowledge Uber’s most forgetful riders, and to prepare for Mercury falling into retrograde in just over a week, we’ve created The Uber Lost & Found Index. The Uber Lost […]
Spring is finally upon us, which means soon, we’ll have relief from the short winter days and cold weather. And for our restaurant partners, that means they get to showcase this season’s delicious veggies and fruits. Spring gives us a chance for a renewed sense of healthy living and eating and luckily for busy eaters, […]