Our Commitment to Safety
Millions of people have come to rely on Uber for daily commutes, special nights out, and reliable transportation for their loved ones. Riders are served by the hundreds of thousands of Uber driver partners whose service reduces drunk and distracted driving, meets a critical transportation need in underserved communities and simply makes life easier.
Putting safety first for each of the one million trips we are doing every day means setting strict safety standards, then working hard to improve them every day. We are reminded by the recent tragic event in India that best-in-class safety must be a constant quest. We owe it to all our riders, driver partners and communities around the world to examine what we can do better and then do everything we can to make more progress on safety. Having recently joined Uber to lead Global Safety after building a first-of-its-kind safety program at Airbnb and before that serving in the U.S. military, it’s a mission I am passionate about.
“In November, Uber’s safety team began a global review to assess the areas where greater investment is required. As we look to 2015, we will build new safety programs and intensify others.”
We believe deeply that, alongside our driver partners, we have built a safe transportation option in 260 cities around the world. Every ride is traced by GPS, making it easy for us to work with public safety officials to ensure our communities are protected. Our technology includes a two-way rating system to help ensure only the top drivers stay on the platform and riders are also held accountable. Our app also displays a driver’s photo, license plate number, and vehicle type, so when our riders enter a car, they know with confidence it’s the right one with the right driver. And across the U.S. and in dozens of countries around the world Uber conducts thorough, multi-layered background checks that have resulted in tens-of-thousands of potential drivers being denied the opportunity to partner on the Uber platform.
But we have more work to do, and we will do it. Uber is committed to developing new technology tools that improve safety, strengthen and increase the number of cities and countries where background checks are conducted and improve communication with local officials and law enforcement.
To that end, in November, Uber’s safety team began a global review to assess the areas where greater investment is required. As we look to 2015, we will build new safety programs and intensify others. The review is still underway, but here is our current roadmap:
Executing well in these areas, acting on recommendations suggested by partners and drawing on experience gleaned by delivering 140 million rides worldwide this year will lead to a new standard in safety for transportation. Of course, no background check can predict future behavior and no technology can yet fully prevent bad actions. But our responsibility is to leverage every smart tool at our disposal to set the highest standard in safety we can. We will not shy away from this task.
We will make sure to update you on our progress, and if you have any ideas, please feel free to send them to email@example.com.
Head of Global Safety at Uber
We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–