NYC uberPOOL FAQs

uberPool is an option that lets you share your ride—and share the cost—with someone else nearby. We’ll match you with another rider taking a similar route and you’ll each pay only for your portion of the trip. That means you still get the convenience and reliability you’re used to with Uber, but at the lowest price possible.



How is uberPOOL different?

uberPool works like our other Uber options, with a few differences that help make it a cheaper option:

  • You need to enter your destination when you request your trip, that way we can try to match you with someone going along a similar route
  • Each rider can have only one destination and you can’t change your pickup location or destination after you request
  • Since we want to be courteous to both riders, your driver will only wait 2 minutes at each pickup location
  • With a guaranteed discount on every trip, it’s our cheapest Uber yet!

Once you’ve been matched with a co-rider, you’ll receive a notification with that rider’s name and who’s being picked up first. To ensure there’s room for everyone, right now we can only have two riders per pickup, and no pets (except service animals, of course).
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How much will it cost?

uberPOOL is up to 55% cheaper than uberX. Fares are quoted in the app before you request, so you always know exactly what you’ll pay. In Manhattan during commuting hours, you’ll pay just $5 for trips that begin and end below 125th Street.
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Does surge pricing apply to uberPOOL?

Surge pricing applies to all uberPOOL trips except for $5 commuter flat rates in Manhattan. Commuter flat rates will always be $5.
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What if I don’t match with another rider?

If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX.
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Can I bring other people?

Feel free to bring a friend! To make sure there’s enough room for everyone, right now we can only allow 2 riders per pickup.
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How is my co-rider chosen?

Co-riders are matched according to similar pickup locations and destinations. As always, we’re always aiming to take you on the most efficient route based on your request. Once you start your uberPOOL trip, you can’t ask the driver to cancel on the other rider.
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What type of car will I get?

You’ll share one of the vehicles that’s otherwise available on uberX.
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How long will it take? Will I go out of my way?

We match riders in a way that does not significantly increase total trip time. If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX.
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How long will the driver wait?

Please be prepared to meet your driver as soon as the car arrives. As a courtesy to your co-rider, your driver will only wait 2 minutes.
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I was picked up first—why was I dropped off second?

We map the route to be the most efficient possible. That means that sometimes you will be picked up first and dropped off second, but your total trip time will be minimized.
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Can I bring luggage?

Yes, you can. Taking uberPOOL is one of the most cost-efficient ways to go to the airport. But remember there will need to be room for another person and their belongings in the car.
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What happens if I cancel?

Cancellations impact both your co-rider and your driver, so please try to avoid them. If you must cancel more than 5 minutes after requesting, you will be charged a $10 fee, as with uberX cancellations.
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Can I change my destination or pickup location?

Because we use your pickup location and destination when matching you with another rider, you cannot change either once you’ve requested the trip.
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How do I report issues?

Questions? Visit help.uber.com.
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