Settlement with the National Federation of the Blind
UPDATE • MARCH 1, 2017
As part of Uber’s settlement with the National Federation of the Blind (NFB), we have taken steps to provide driver-partners with additional information regarding their contractual and legal obligations to transport riders with service animals. These steps include:
- An updated service animal policy: Uber has updated its service animal policy, which highlights driver-partners’ contractual and legal obligations to riders traveling with service animals, as well as the company’s continuing commitment to addressing rider complaints.
- In-app notifications for new and existing drivers: All new and existing driver-partners will receive an in-app notification that requires them to acknowledge their contractual and legal obligations related to accepting service animals on trips.
- Updated quarterly communications: All driver-partners will receive an email once every three months with information related to transporting riders with service animals.
- Process for reporting a service animal denial: Our specialized support team handles all service animal-related complaints to ensure that incidents are appropriately investigated, documented, and resolved. These reports can be filed in our Accessibility Help Center from within the Uber app or from a computer using this form.
Today we have asked for approval from the U.S. District Court for the Northern District of California to settle a lawsuit brought by the local chapter of the National Federation of the Blind.
As part of this settlement, we have agreed to take steps to make clear to drivers using Uber that they are obligated to transport to any passenger with a service animal. If the settlement is approved, drivers will see a pop-up in the Uber app reminding them of this obligation. We will also send periodic email reminders to drivers.
We have also agreed to publish a service animal policy which, in addition to our code of conduct and new deactivation policy, makes clear that any driver found to have refused someone with a service animal will be barred from using the Uber platform.
We will also pay the National Federation of the Blind $225,000 over three years, and the Federation will run a testing program to evaluate the effectiveness of the settlement by having blind riders request and take trips on Uber.
Our goal at Uber is to make transportation options more accessible to all individuals, including those who are blind, low-vision or have other disabilities. We are committed to continuing to build technological solutions that support everyone’s ability to easily move around their communities.
Here is a link to the Notice of Proposed Settlement.
We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–