New Partner Information: Payments

Congratulations on completing 10 trips!

Now that you’ve taken a few trips lets make sure that you’re all set up to get paid and have a look at how tolls and cancellations work


If you haven’t already, upload your banking details: Brisbane Partners | Gold Coast Partners

The payment cycle is from Monday 4am to Monday 4am.  Your payment statement is emailed to you on Monday afternoon and the funds are usually in your account by Thursday.


Once your payment for the week has been processed, you will be sent a Payment Statement.  This will usually arrive on Monday afternoon.  Here is an example of what it will look like:Screen Shot 2015-02-20 at 12.45.39 pm

You can also download your previous payment statements at under the menu item PAYMENT STATEMENTS


Uber automatically charges riders for tolls and reimburses the partner each week. The fare you see at the end of the trip is inclusive of tolls. We do not pay your eToll / GoVia bill directly – you will still need to do this. If you don’t have an Etag we suggest you get one – you can do so here. You can see the tolls you’ve been paid each week in your payment statement (see above).

Pro tip: If the in-app navigation is directing you to use a toll road, it’s best to ask the rider if they are happy to take the toll and pay for it.


Unfortunately cancellations will happen. In order to make sure you’re compensated for your time we have a cancellation fee policy.

A cancellation fee occurs when:
  1. The customer cancels 5 minutes after booking
  2. You cancel (using the rider no show option) 5 minutes after arriving at the pick up location (not from the time you accept the request)

Watch the video to find out more


Incentives are payments made to Uber Partners, over and above the fares you earn, when you meet certain criteria. Incentives are offered to encourage Partners to use the Uber system when riders need them most, and when there are the most trips available

You can find the current Incentives for Brisbane and the Gold Coast on the Uber Queensland webpage


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