New Partner Information: Payments
Congratulations on completing 10 trips!
Now that you’ve taken a few trips lets make sure that you’re all set up to get paid and have a look at how tolls and cancellations work
ENTER YOUR BANK DETAILS & GETTING PAID
The payment cycle is from Monday 4am to Monday 4am. Your payment statement is emailed to you on Monday afternoon and the funds are usually in your account by Thursday.
YOUR PAYMENT STATEMENT
You can also download your previous payment statements at partners.uber.com under the menu item PAYMENT STATEMENTS
HOW DO TOLLS WORK?
Uber automatically charges riders for tolls and reimburses the partner each week. The fare you see at the end of the trip is inclusive of tolls. We do not pay your eToll / GoVia bill directly – you will still need to do this. If you don’t have an Etag we suggest you get one – you can do so here. You can see the tolls you’ve been paid each week in your payment statement (see above).
Pro tip: If the in-app navigation is directing you to use a toll road, it’s best to ask the rider if they are happy to take the toll and pay for it.
Unfortunately cancellations will happen. In order to make sure you’re compensated for your time we have a cancellation fee policy.
- The customer cancels 5 minutes after booking
- You cancel (using the rider no show option) 5 minutes after arriving at the pick up location (not from the time you accept the request)
Watch the video to find out more
WHAT ARE INCENTIVES?
Incentives are payments made to Uber Partners, over and above the fares you earn, when you meet certain criteria. Incentives are offered to encourage Partners to use the Uber system when riders need them most, and when there are the most trips available