New Partner Information: Support

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Congratulations on completing your first trip!

Today we’re going to look at what sort of support you can get if something goes wrong in trip and your partner dashboard which holds all you document, trip and payment information.


HOW TO GET SUPPORT IN THE UBER PARTNER APP

Click below to get a video on what to do if something goes wrong during or after the trip. Remember when you’re in trip your first priority should be taking the rider where they need to go – we can sort out any technical difficulties once they’ve left the car!


THE PARTNER DASHBOARD

All active partners have a dashboard at partners.uber.com You can sign in using the same details you use for your Partner app (ie: your email as your username).

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You can use the menu on the left hand side of the dashboard to:

  • Check recent trips and earnings for the week on the “Summary & Trips” tab. If you click on a trip, there is a map of the trip as well as the duration, distance, tolls (if applicable) and fare.
  • Get a copy of your Partner Agreement and the Rates for your trips (from the Profile Tab).
  • Add a new vehicle to your account under the Vehicles tab using the “Add Vehicles” button. If there is a number over the “Profile” or “Vehicles” tab then that means that there is a document missing. You can upload that in the tab by hitting the “Update” link.
  • We’ll talk about Payment Statements in the next blog but you can access your Banking Details by clicking on the “Banking” link.
  • Check out the responses to Frequently Asked Questions by Partners.

WE’RE HERE TO HELP!

We want to provide the best support possible to all of our partner drivers!

The best way to contact us is via email at partnersmelbourne@uber.com. We will respond to your request in less than 24 hours.

Alternatively, we know that many of our partners want to talk in person. To do this we have scheduled open hours so that you can drop in! They are:

Monday to Friday: 10am to 6pm

Saturday : 10am to 2pm

Our address is 64 Gwynne St, Cremorne.

Head here for more information on the office and how to get here!


NEW PARTNER ACTIVATION GUIDE

1: Activation      2: Support     3: Payments     4: Quality    5: Positioning    6: Uber Pro