uberPOOL is an option that lets you share your ride—and share the cost—with someone else nearby. We’ll match you with other riders taking a similar routes and you’ll each pay only for your portion of the trip. That means you still get the convenience and reliability you’re used to with Uber, but at the lowest price possible.
HOW IS UBERPOOL DIFFERENT?
uberPOOL works like our other Uber options, with a few differences that help make it a cheaper option:
- You need to enter your destination when you request your trip, that way we can try to match you with someone going along a similar route
- Each rider can have only one destination and you can’t change your pickup location or destination after you request
- Since we want to be courteous to both riders, your driver will only wait 2 minutes at each pickup location
Once you’ve been matched with a co-rider, you’ll receive a notification with that rider’s name and who’s being picked up first. To ensure there’s room for everyone, right now we can only have two riders per pickup, and no pets (except service animals, of course).
HOW MUCH WILL IT COST?
DOES SURGE PRICING APPLY TO UBERPOOL?
WHAT IF I DON’T MATCH WITH ANOTHER RIDER?
CAN I BRING OTHER PEOPLE?
HOW IS MY CO-RIDER CHOSEN?
Co-riders are matched according to similar pickup locations and destinations. As always, we’re always aiming to take you on the most efficient route based on your request. Once you start your uberPOOL trip, you can’t ask the driver to cancel on the other rider.
WHAT TYPE OF CAR WILL I GET?
HOW LONG WILL IT TAKE? WILL I GO OUT OF MY WAY?
HOW LONG WILL THE DRIVER WAIT?
I WAS PICKED UP FIRST—WHY WAS I DROPPED OFF SECOND?
CAN I BRING LUGGAGE?
WHAT HAPPENS IF I CANCEL?
When you request uberPOOL, you’re making a commitment to both your co-rider and the driver. Cancellations damage both of their experiences, so please don’t leave them hanging! Request once you’re ready to go or you’ll be charged a $2 fee if you cancel.
WHAT HAPPENS IF I DON’T SHOW UP WITHIN 2 MINUTES OF THE DRIVER ARRIVING?
CAN I CHANGE MY DESTINATION OR PICKUP LOCATION?
WHERE IS UBERPOOL AVAILABLE?
HOW DO I REPORT ISSUES?
Email us at firstname.lastname@example.org
With any new product it takes a bit of time from introduction to full scale operations. We look to our riders and driver-partners to help us test this innovative new product, and provide us with any feedback that can help make the experience — from trip routes to match rates to pick-up times — as seamless as possible. The more riders who use the product, the better the experience will be.
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