UBER Hourly Guarantees FAQ

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Below are answers to some of the most commonly asked questions about our Hourly Guarantees.

For Penang, please see these Hourly Guarantees.
For JB, please see these Hourly Guarantees.

  1. Are guarantee amounts in gross fares or net payment?
    Guarantee amounts are in gross fares, which means it includes the Uber service fee.
  2. How do I know if I’ve qualified for a guarantee and when will I be paid?
    Guarantees are calculated at the end of each week (next Monday) so you will not see the guarantees in your app immediately after each trip.
    Once calculated in the next week, guarantee amounts can be found in the Earnings tab of your Partner app. Click on “Earnings” and then click on “Pay Statements”.
  3. Do I have to drive for one full hour each time to qualify?
    No, you can drive for however long you’d like. If you drive 30 minutes of an hour that was guaranteed at RM15/hr, your guarantee would be RM7.50 for those 30 minutes (RM15 x 0.5). You must still meet all other requirements to qualify (acceptance rate, trips per hour, rating, etc).
  4. Do I have to pick up AND drop off riders in Core Service Areas (CSAs) to qualify?
    No, you only need to pickup riders from inside the CSAs to qualify.
  5. How do I calculate Trips per Hour (TPH)?
    If you completed 15 trips in the week and was online for 10 hours, your TPH is 1.5 (15 trips / 10 hours).
    Under “Earnings>Estimated/Total Payout” you can check your Online Hours and Completed Trips.
  6. Can you show me an example of how payments are calculated?
    Example 1: If you were online during 20 hours of the super peak hours and made RM120 in gross fares, we guarantee you RM300 (20 hours x RM15 guarantee/hour). Your gross fare top up will be RM180 (RM300 – RM120). After Uber’s service fee, you will make RM225 (RM300 x 75%).
    Example 2: If you work during 3 hours of the low peak hours and make RM10 in gross fares, we guarantee you RM24 (3 hours x RM8 guarantee). Your gross fare top up will be RM14 (RM24 – RM10). After Uber’s service fee, you will make RM18 (RM24 x 75%)

For further questions on your respective cities’ hourly guarantees, please reach out to us at partners.penang@uber.com or partners.jb@uber.com.

Berikut adalah jawapan kepada beberapa soalan-soalan yang sering ditanya mengenai Hourly Guarantees.

Untuk Penang, sila lihat Hourly Guarantees ini.
Untuk JB, sila lihat Hourly Guarantees ini.

  1. Adalah jumlah jaminan tambang kasar atau bersih?
    Amaun jaminan adalah tambang kasar, bermaksud ia termasuk yuran perkhidmatan Uber.
  2. Bagaimana saya tahu jika saya telah layak mendapat jaminan dan bila saya akan dibayar?
    Jaminan dikira setiap akhir minggu (Isnin depan) dan anda tidak akan melihat jaminan dalam aplikasi dengan segera selepas setiap perjalanan.
    Setelah dikira pada minggu depan, jumlah yang menjamin boleh didapati di tab “Earnings” dalam Partners App anda. Tekan “Earnings” dan kemudian tekan “Pay Statements”.
  3. Adakah saya perlu memandu selama satu jam penuh setiap kali untuk layak jaminan?
    Tidak, anda boleh memandu selama masa yang anda suka. Jika anda memandu 30 minit sejam yang dijamin RM15 / jam, jaminan anda akan menjadi RM7.50 untuk 30 minit (RM15 x 0.5). Anda masih perlu memenuhi semua kriteria lain untuk layak jaminan (kadar penerimaan, trips sejam, rating, dan lain-lain).
  4. Adakah saya perlu mengambil dan menurunkan rider di hotspot (CSA) untuk layak jaminan?
    Tidak, anda hanya perlu mengambil rider dari hotspot (CSA) untuk layak jaminan.
  5. Bagaimana saya mengira Trips per Hour (TPH)?
    Jika anda menyiapkan 15 perjalanan dalam seminggu dan online untuk 10 jam, TPH anda adalah 1.5 (15 trip/10 jam). Di bawah “Earnings> Estimated / Total Payout” anda boleh menyemak waktu online anda dan jumlah perjalanan.
  6. Bolehkah anda tunjukkan satu contoh bagaimana pembayaran dikira?
    Contoh 1
    : Jika anda bekerja selama 20 jam dari waktu puncak super dan mendapati RM120 tambang kasar, kami menjamin anda RM300 (20 jam x Jaminan RM15/jam). Top-up anda akan menjadi RM180 (RM300 – RM120). Selepas yuran perkhidmatan Uber ini, anda akan mendapati RM225 (RM300 x 75%).
    Contoh 2: Jika anda bekerja selama 3 jam dari waktu puncak rendah dan mendapati RM10 tambang kasar, kami menjamin anda RM24 (3 jam x Jaminan RM8/jam). Top-up anda akan menjadi RM14 (RM24 – RM10). Selepas yuran perkhidmatan Uber ini, anda akan mendapati RM18 (RM24 x 75%)

Untuk pertanyaan lain mengenai Hourly Guarantees bandar masing-masing, sila hubungi kami di partners.penang@uber.com atau partners.jb@uber.com.


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