Making the Most of Your Time
Uber works better when drivers are driving more and waiting less. This week we’re piloting two new features to make the Uber experience more productive (and less stressful!) for drivers and their passengers.
Paying drivers for waiting past 2 minutes.
When a driver arrives promptly, we think it’s only fair that they’re compensated for their time. So we’re testing something new: paying drivers for wait times that exceed 2 minutes.
While we encourage riders to only request a ride when they’re ready, we understand that sometimes they are running a little behind. In these cases drivers will be compensated for the extra minutes they need.
Shorter cancellation periods to help drivers
Whether it’s lost keys, a change of plans, or a driver further away than anticipated, we know there are times when you need to cancel a trip. But it can be a headache for drivers who are already on their way. Under our new pilot, we’re asking riders to cancel trips within two minutes once they’ve been matched with a driver.
Riders who cancel after the two minute grace period may incur a small fee depending on the city. Previously the cancellation window was five minutes, but we’ve seen that two minutes is usually sufficient time for riders to determine whether they need a car.
We’re experimenting with wait times and cancellations in Dallas, New Jersey, New York, and Phoenix. If they improve the experience for riders and drivers, we’ll look at rolling them out more broadly.
Our goal is to help riders and drivers connect quickly and easily so they can get on their way and we hope pilots like these give us the flexibility to test new ideas and improve the reliability of our platform.
Updated on June 5, 2017 to include changes to cancellations and wait times.
We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–