uberX/XL Hourly Guarantees, March 2016

We Keep KL Moving

At Uber – during certain busy hours, we’re so certain that demand and earnings will be high that we’re willing to guarantee fares received. This March, we’re adjusting the hourly guarantees to keep our partners efficient. The total guaranteed amount has now increased!

On Tier 1*, we’re guaranteeing partners fares of up to RM1,994 per week – with guarantees all day from 6AM up to 9PM.

How do you ensure you’re guaranteeing yourselves higher fares? Simple – collect RM600 or more in gross fares (before the Uber service fee deduction) to qualify for Tier 1 Hourly Guarantees.

But wait, what if I haven’t hit RM600 in fares?

There’s still great news for you – we also guarantee earnings of up to RM 1,796 on Tier 2, over the 105 hours, ensuring that whatever your schedule – we’re here to meet your needs!

It’s now easier than ever to earn – so what better time to get on the roads than today.

* You can check your current weekly fares at any time by logging into your Partner Dashboard or by hitting “Earnings” in your Partner App.

Terms and Conditions

1) Accepting all trips during these hours (maintaining a minimum of 90% trip acceptance rate for the week)

2) Maintaining a weekly average driver rating of 4.3* and above

3) Completing a minimum of 1.0 trips per hour on average across all hours online during the week. Trips per Hour (TPH) is calculated by the number of completed trips divided by the number of your total online hours. Ie: if you completed 8 trips this week and were online for a total of 5 hours, then your weekly Trips per Hour is 1.6.

4) Completing at least 1 trip per incentive block in which you are online (e.g. Monday 4pm-8pm)

5) Being online only in Core Service Areas (Mont Kiara, PJ, Golden Triangle, etc). Please note that different Core Service Areas are applicable for different times of day. For weekday 6am-10am & 4pm – 8pm guarantees, these Core Service Areas apply. For all other hours, please refer to this map for non-peak hour Core Service Areas.

6) uberX and uberXL fares both count towards the RM 600 threshold to qualify for top tier guarantee

7) Effective 7 March 2016 at midnight (00:00 Hrs) – this overrules all prior incentive announcements

8) We reserve the right to take any and all necessary action in the event that we discover any suspicious or fraudulent activity

All incentive information, the way guarantees work and the calculations can be found HERE under the “Payments” tab. Information can be seen for all our options (uberX, uberXL or BLACK) and is kept up-to-date. 

 Need more help? Just reply to this email or visit our Partner Support Centre on Tuesdays, Thursdays or Saturdays. 

For emergencies, please reach our support number at 03-27253060. Please be mindful that this number is only for critical emergencies (accidents and safety incidents). Payment issues or other associated enquiries are still best resolved via help.uber.com or the PSC.

Good luck!