How Ratings Work

all-about-ratings

Uber’s rating system helps keep every trip 5-star! We allow both partners and riders to rate each other after a trip, and we regularly review ratings to maintain a safe and respectful environment. Ratings represent a measure of an individual’s driving or riding history on the Uber platform, and having a highly-rated partner or rider on your trip ensures you’ll have a pleasant trip.

 

Tips on being a 5-Star Partner

  • Greet riders with a smile – it always makes everyone’s day
  • Always be polite
  • Call or text riders when you receive a request – just to confirm the pickup point
  • Make sure your car is clean and smells good
  • Please use navigational apps to reach the destination in the quickest time possible

 

Rider Ratings

On each trip, you’ll have an opportunity to rate the rider between 1 to 5 stars based on feedback from your ride. Problems with riders? We’re here to help!

Report it on help.uber.com OR reach out to our friendly support team at partnerskl@uber.com

 

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