How Ratings Work

all-about-ratings

Uber’s rating system helps keep every trip 5-star! We allow both partners and riders to rate each other after a trip, and we regularly review ratings to maintain a safe and respectful environment. Ratings represent a measure of an individual’s driving or riding history on the Uber platform, and having a highly-rated partner or rider on your trip ensures you’ll have a pleasant trip.

 

Tips on being a 5-Star Partner

  • Greet riders with a smile – it always makes everyone’s day
  • Always be polite
  • Call or text riders when you receive a request – just to confirm the pickup point
  • Make sure your car is clean and smells good
  • Please use navigational apps to reach the destination in the quickest time possible

 

Rider Ratings

On each trip, you’ll have an opportunity to rate the rider between 1 to 5 stars based on feedback from your ride. Problems with riders? We’re here to help!

Report it on help.uber.com OR reach out to our friendly support team at partnerskl@uber.com

 

Featured articles

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Uber for Business now makes it easy to give your customers a ride

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UberEATS: Using technology to build a reliable food delivery experience

A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–