How Ratings Work


Uber’s rating system helps keep every trip 5-star! We allow both partners and riders to rate each other after a trip, and we regularly review ratings to maintain a safe and respectful environment. Ratings represent a measure of an individual’s driving or riding history on the Uber platform, and having a highly-rated partner or rider on your trip ensures you’ll have a pleasant trip.


Tips on being a 5-Star Partner

  • Greet riders with a smile – it always makes everyone’s day
  • Always be polite
  • Call or text riders when you receive a request – just to confirm the pickup point
  • Make sure your car is clean and smells good
  • Please use navigational apps to reach the destination in the quickest time possible


Rider Ratings

On each trip, you’ll have an opportunity to rate the rider between 1 to 5 stars based on feedback from your ride. Problems with riders? We’re here to help!

Report it on OR reach out to our friendly support team at


Featured articles

5 Times You’ll Need To Order UberEATS This Semester

Whether you’re a freshman or a senior headed back to campus this fall, one thing is certain—you’ll need to eat. And there is nothing worse than being limited to questionable cafeteria food or taking a chance on expired leftovers in the back of the fridge. The best news? UberEATS is expanding to 30+ major college campuses by the end of the year, from Penn State to LSU to Boise State. Since we want you to focus on what you love about college and not worry about your next meal, we’re predicting the 5 times you’ll need to order UberEATS this semester.

Get a Taste of the World: UberEATS is in 100+ Cities

We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.

Uber for Business now makes it easy to give your customers a ride

We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.