How Ratings Work


Uber’s rating system helps keep every trip 5-star! We allow both partners and riders to rate each other after a trip, and we regularly review ratings to maintain a safe and respectful environment. Ratings represent a measure of an individual’s driving or riding history on the Uber platform, and having a highly-rated partner or rider on your trip ensures you’ll have a pleasant trip.


Tips on being a 5-Star Partner

  • Greet riders with a smile – it always makes everyone’s day
  • Always be polite
  • Call or text riders when you receive a request – just to confirm the pickup point
  • Make sure your car is clean and smells good
  • Please use navigational apps to reach the destination in the quickest time possible


Rider Ratings

On each trip, you’ll have an opportunity to rate the rider between 1 to 5 stars based on feedback from your ride. Problems with riders? We’re here to help!

Report it on OR reach out to our friendly support team at


Featured articles

Uber for Business now makes it easy to give your customers a ride

We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.

UberEATS: Using technology to build a reliable food delivery experience

A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–

Let’s take care of each other

This flu season, we’re delivering free flu-fighting care packages across the country. When you receive a pack, you’ll have the option to request a free flu shot from a registered nurse–for up to 5 people.