Safety Update: Introducing Two New In-App Features In India

Our commitment to safety means we’re always working to make riding with Uber a safe and dependable way to get around. As part of that commitment, we are always seeking to improve our safety technologies and processes.

Over the last few weeks, we launched a number of key safety initiatives in India, including re-verification of all driver partners with the police, additional background screening with First Advantage, and the establishment of a dedicated local Incident Response Team to handle critical situations.

Today, we’re augmenting these improved processes with upgraded technology for Uber in India.

Send Status: Sharing Your Journey With Friends & Family

We’ve added a new feature, Send Status, that builds on and replaces Share my ETA. Send Status enables riders to share details about their driver and vehicle – including live GPS tracking, driver photo, name and vehicle license number – with family and friends.

With this new feature, riders can also send trip details to up to five pre-selected contacts with just two taps of a button. Send Status makes it even easier for friends and family to pinpoint your exact location and track trip progress in real time — from start to finish.

Here’s how to quickly “Send Status” to a pre-selected group of your family and friends:

  1. Set up your list of contacts
    In the Uber app settings, you can select up to 5 of your preferred contacts
  2. Request a ride as usual
  3. Before your driver arrives or at any point during your journey, tap ‘Send Status’
    Your pre-selected list of contacts will receive a link to view your trip status live as soon as you hit send (no SMS fees charged). You can also add additional contacts to share your trip details with at this point.
emergency_contacts_tutorial_edited (1) Send-Status-UI2

SOS

We are also adding an SOS button directly in-app so riders can immediately contact local authorities in the rare event of an emergency.

How it works:

  1. In case of an emergency, tap SOS in the top right of the screen
  2. Confirm the call to automatically dial local authorities (‘100’)
Trip-Accepted SOS UI

Both in-app updates are available immediately in India for Android users (available soon for iOS).

We are proud to pilot these features across all cities in India, and we will roll out additional safety features in other cities and countries in the coming months – stay tuned for updates.

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