Ride like a Boss in Pune – Your Questions Answered

What cars does Uber have on the system in Pune?

Uber’s goal is to get you a high quality ride as quickly as possible. To do that we need to work with a range of vehicles that are spacious and provide a great ride. Cars in Pune mainly include Toyota Innova, Volkswagen Vento, Sedans and other mid-range models cars depending on the category of the car chosen. As a rider, your request is sent to the nearest available car. These cars make up a majority of our fleet in order for us to continue to get you cars faster (our goal is less than 5 minutes) and cover more areas of the city so that you can have full confidence Ubering to and from anywhere in Pune. All the drivers and cars on the system are licensed professionals, and start driving only after going through a stringent quality process. If you ever feel that a specific vehicle is subpar quality, please do let us know.

What is Uber’s cancellation policy?

Uber charges a cancellation fee if you cancel more than five minutes after requesting a ride. However, if our system expects your driver to be more than 5 minutes late (based on the current ETA), you may cancel without penalty.

Also, please understand that multiple cancellations by riders creates a dispiriting and frustrating experience for our partner-drivers and makes the system less efficient for other riders as well. When riders cancel frequently, drivers feel burned and are less likely to accept pickups. This leads to drivers rejecting longer pickups or calling clients to make sure that they want a pickup.

Where can Uber be used in Pune?

Pickups can be requested from anywhere within our coverage area accessible here. We shall continue to expand our coverage area in the weeks to come as we add more vehicles to the system.

What is the waiting policy?

Uber itself does not provide transportation services and is not a transportation carrier. We do not own cars, nor do we employ drivers. We strive to partner with local and licensed drivers who reflect Uber’s values of professionalism and courtesy. The drivers that come on to the Uber system are trying to maximize their profits while on the Uber system and want to be driving their cars so they can maximize their earnings. Making them wait for long periods makes the service less beneficial for them. We encourage drivers to wait for 10-15 minutes after arriving at the trip starting point and during the trip. Our average ETA in most of Pune is roughly 6 minutes, so if you feel you will take longer, we recommend booking another ride instead. This makes the whole system much more reliable for riders and drivers alike.

As always, feel free to reach out via email (supportpune@uber.com) or on Twitter (@Uber_pune) if you have any questions, concerns or if you had less than an Uber experience. Your feedback helps us improve the system and service for drivers and riders.

Uber On!

Team Uber Pune

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