Get Carpooling, Delhi! We’ve Answered All Your Questions

Since the early days of Uber Delhi, we’ve been excited about the idea of providing transportation so inexpensive and reliable, people can actually sell their cars. Pursuing our goal of revolutionizing urban mobility is about more than just adding more cars to our platform. We want to use our technology to use the existing infrastructure more efficiently that helps Delhi to be cleaner, greener, and more efficient.

That’s why today, we are excited to announce the launch of carpooling service in Delhi. People going to the same place at the same time–including commuters driving themselves to work–will now be able to share their journey for the first time.

WAYS TO CARPOOL

Carpool as a rider: If you Uber around Delhi, select carpooling option to share your ride with other riders
Carpool as a driver: If you drive your own car, sign up here to use your car to carpool with Delhi riders

HOW TO CARPOOL AS A RIDER

Your favorite product – uberGO – will now be even more affordable and efficient!
uberGO will now be a carpooling first product!
Selecting the carpool option connects you real-time with 1-2 passengers heading in the same direction, adds only a few minutes to your trip, and you both save big. Shared rides are up to 50% cheaper than traveling solo on uberGO and no matter where you’re headed – it will get you there for way, way less!

HOW DOES IT WORK?

  1. Slide over to the uberGO
  2. Set your pickup location and destination
  3. You’ll see 2 options – “Share your car” and “Get your own car”
    Choose “Share Your Car” for the carpooling option and a fixed fare upfront, so you know exactly what you’re going to pay
    Choose “Get Your Own Car” to travel solo at ₹7/KM uberGO fares
  4. Request! You might get matched with other passengers riding or fellow commuters driving the same way
  5. Regardless of whether you’re matched or not, the fare will always be less than traveling solo
  6. Currently uberPOOL is available only between 7AM – 9PM, 7 days a week. You can choose to use Cash, PayTM, Airtel Money, Credit or even Debit card

Details:

WHEN: Carpooling option is available only between 7AM9PM, 7 days a week

FROM-TO: Carpool trips can be requested from and to most parts of Central, South & West Delhi, Gurgaon and some parts of NOIDA
Uber_Delhi_uberPOOL_revised-01

WHO: Each request can have a maximum of 2 riders per pick up. You will be matched with another requester, for up to 4 riders in total in the car

COST: The upfront fare you’re shown at request is guaranteed whether you’re matched or not – no surprises!

SAFETY: Uber’s product safety features will be on before, during and after the ride–such as the ability to see your driver’s details in advance, GPS tracking, share my journey and the HELP button in case of an emergency.

TERMS & CONDITIONS: The supplemental terms and conditions that apply to riders choosing the carpooling option can be found here.

Remember, entering your destination is required for every uberGO trip. Don’t forget to update your Uber app on your phone!

HOW TO CARPOOL AS A DRIVER

The service also enables people who like to drive to work–or make trips across town–to share the journey and recoup the cost of their trip.

Drivers sign into the app and tell Uber where they are going.  We then show them requests from our riders who are traveling in the same direction as well as the payment they will receive for the trip.  The driver can then decide whether to accept the request or not.  For riders, it’s Uber as usual. They simply select uberGO, input their destination and then our systems match them with a driver going the same way.

HOW DOES IT WORK?

  1. Sign up here
  2. Existing rider: Click on “Already have a rider account” and sign in
    New user: Fill the required details to create a new account
  3. Upload the required documents
  4. Watch the video and log on to the dashboard
  5. Add you bank details on the portal
  6. Once the account is activated and confirmed by Uber Delhi team, download the Uber Partner app from here – iOS, Android
  7. Sign in and take a clear profile picture and go online.
  8. Enter your destination and you are now set to share your ride

Details:

WHEN: Carpooling option is available only between 7AM9PM, 7 days a week

FROM-TO: Carpool trips can be requested from and to most parts of Central, South & West Delhi, Gurgaon and some parts of NOIDA.

WHO: Use only your own account on the Uber partner mobile app and select the correct vehicle to ensure riders are connected with only verified drivers. Wrong driver and/or car would be considered zero tolerance cases and could lead to immediate suspension of the account

SAFETY: Do not have any additional passenger with you when you accept a commute request from a rider in order to ensure that our riders get connected only with verified commuters.

Remember, entering your destination is required for every trip. Don’t forget to update your Uber app on your phone!

FAQs



How is carpooling option on uberGO different and can I carpool everywhere?

This works like our other Uber options, with a few differences that help make it a cheaper option:

  • You need to enter your destination when you request your trip, that way we can try to match you with someone going along a similar route
  • Each rider can have only one destination and you can’t change your pickup location or destination after you request
  • Since we want to be courteous to both riders, your driver will only wait 2 minutes at each pickup location
  • At up to 50% less than uberGO, it’s our cheapest Uber yet!

Currently, carpooling is available only in most parts of Central, South & West Delhi, Gurgaon and some parts of NOIDA from 7AM-9PM. Once you’ve been matched with a co-rider, you’ll receive a notification with that rider’s name and who’s being picked up first. To ensure there’s room for everyone, right now we can only have two riders per pickup, and no pets (except service animals, of course).
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How much will it cost?

Right now, for a limited time, all shared trips for riders in Delhi NCR are 20%-50% lesser than solo-travel option uberGO trips. You will see the pricing upfront before requesting and that’s all you’ll need to pay. Pretty good deal, right?
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What if I don’t match with another rider?

If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberGO. And, discounted pricing will still apply.
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Can I bring other people when carpooling as a rider?

Feel free to bring a friend! To make sure there’s enough room for everyone, right now we can only allow 2 riders per pickup.
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Can I bring other people when carpooling as a driver?

NO! This is considered as a huge safety concern since we ensure that our riders get connected only to verified drivers. This could lead to immediate suspension of your account.
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How is my co-rider chosen?

Co-riders are matched according to similar pickup locations and destinations. As always, we’re always aiming to take you on the most efficient route based on your request. Once you start your shared trip, you can’t ask the driver to cancel on the other rider.
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What type of car will I get?

You’ll share one of the vehicles that’s otherwise available on uberGO and uberX.
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How long will it take? Will I go out of my way?

We match riders in a way that does not significantly increase total trip time. If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberGO.
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How long will the driver wait?

Please be prepared to meet your driver as soon as the car arrives. As a courtesy to your co-rider, your driver will only wait 2 minutes.
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I was picked up first—why was I dropped off second?

We map the route to be the most efficient possible. That means that sometimes you will be picked up first and dropped off second, but your total trip time will be minimized.
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Can I bring luggage?

Yes, you can. Taking a shared ride is one of the most cost-efficient ways to go to the airport. But remember there will need to be room for another person and their belongings in the car.
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What happens if I cancel?

Cancelations impact both your co-rider and your driver, so please try to avoid them. If you must cancel, you will be charged ₹80, as with uberGO cancelations. For the best experience on a carpool ride for both you and your co-rider, your driver will wait only 2 minutes. Request only when you’re ready to leave to avoid paying a no-show fee of ₹80
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Can I change my destination or pickup location?

Because we use your pickup location and destination when matching you with another rider, you cannot change either once you’ve requested the trip.
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How do I report issues?

Go to help.uber.com and write to us there. We’ll be happy to help!
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