Introducing uberASSIST

Moving around your city should be convenient and seamless for all. At Uber, we strive to create transportation options that give equal opportunities and access to everyone.

This World Disability Day, we are introducing uberASSIST, an initiative that understands and serves riders with different accessibility needs. This option is designed to provide additional assistance to riders with disabilities and the elderly, to get from point A to point B in a safe, reliable and affordable way.

We’ve partnered with iCare Life to specially train some of our top driver-partners to assist riders while boarding and de-boarding a car. The training module entails the necessary knowledge and safety requirements of people with different needs apart from folding wheelchairs, walkers, and scooters. (Note: uberASSIST vehicles do not have accessible ramps or lifts.)


  1. Download the Uber app, if you haven’t already
  2. Add the code ASSISTDEL into PROMOTIONS tab
  3. Move the icon on the slider to ASSIST
  4. Set your location and request your ride


uberASSIST is the same price as uberX:


  • After requesting, feel free to contact your uberASSIST driver-partner ahead of time with any specific requests
  • Double-check your pick-up location before hitting the ‘Request’ button. Pinning your location properly will save both you and the driver valuable time so you can get going sooner
  • Provide feedback. Our feedback loop asks riders to rate every trip. We use that information to evaluate our driver-partners

Rajesh Ghatge, CEO & MD, iCare Life said, “We are proud to partner with Uber to train their driver-partners who will provide special assistance to riders with disabilities and even the elderly. This will go a long way in making travel convenient for everyone in the city. We would urge other companies to follow lead as well.”



Uber on,

– Team Uber Delhi

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