Let’s Get Pooling, Hyderabad

Today, we are excited to announce the launch of carpooling in Hyderabad, uberPOOL. People going to the same place at the same time–will now be able to share their journey at a fraction of the cost.

HOW TO POOL with uberPOOL 

Selecting the uberPOOL option connects you real-time with 1-2 passengers heading in the same direction, adds only a few minutes to your trip, and you both save big. Shared rides are up to 50% cheaper than traveling solo on uberGO and no matter where you’re headed – it will get you there for way, way less!

HOW DOES IT WORK?

  1. Slide over to the uberPOOL or uberGO option
  2. Set your pickup location and destination and choose how many seats you need
  3. You’ll see 2 options – “Share your car” and “Get your own car”
    Choose “Share Your Car” for the carpooling option and a fixed fare upfront, so you know exactly what you’re going to pay
    Choose “Get Your Own Car” to travel solo on uberGO
  4. Request! You might get matched with other passengers heading in the same direction
  5. Regardless of whether you’re matched or not, the fare will always be less than traveling solo
  6. Currently uberPOOL is available only between 6AM – 10PM, 7 days a week. You can choose to use Cash, PayTM, Airtel Money, Credit or even a Debit card

Details:

WHEN: The POOL option is available only between 6AM10PM, 7 days a week

WHERE: POOL trips can be requested from and to most parts of North, Central & West Hyderabad and some parts of East Hyderabad. Check out our uberPOOL coverage area map:

Hyderabad map-03

WHO: You can book a maximum of 2 seats per pick up

COST: The upfront fare you’re shown at request is guaranteed whether you’re matched or not – no surprises! Here are a few sample fares during commuting hours:

Sample Routes uberGO uberPOOL
Secunderabad to Hitech City ₹250 ₹125
Banjara Hills to Inorbit Mall ₹100 ₹60
Hi-tech city to Airport ₹450 ₹315

SAFETY: Uber’s product safety features will be on before, during and after the ride–such as the ability to see your driver’s details in advance, GPS tracking, share my journey and the HELP button in case of an emergency.

TERMS & CONDITIONS: The supplemental terms and conditions that apply to riders choosing the carpooling option can be found here.

Remember, entering your destination is required for every uberGO trip. Don’t forget to update your Uber app on your phone!

Riders are connected with only verified drivers. Wrong driver and/or car would be considered zero tolerance cases and could lead to immediate suspension of the account

FAQs



How is carpooling option on uberGO different and can I carpool everywhere?

This works like our other Uber options, with a few differences that help make it a cheaper option:

  • You need to enter your destination when you request your trip, that way we can try to match you with someone going along a similar route
  • Each rider can have only one destination and you can’t change your pickup location or destination after you request
  • Since we want to be courteous to both riders, your driver will only wait 2 minutes at each pickup location
  • At up to 50% less than uberGO, it’s our cheapest Uber yet!

Currently, carpooling is available only in most parts of North, Central & West Hyderabad and some parts of East Hyderabad from 6AM-10PM. Once you’ve been matched with a co-rider, you’ll receive a notification with that rider’s name and who’s being picked up first. To ensure there’s room for everyone, right now we can only have two riders per pickup, and no pets (except service animals, of course).

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How much will it cost?

Right now, for a limited time, all shared trips for riders in Hyderabad are 15%-50% lesser than solo-travel option uberGO trips. You will see the pricing upfront before requesting and that’s all you’ll need to pay. Pretty good deal, right?

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What if I don’t match with another rider?

If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberGO. And, discounted pricing will still apply.

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Can I bring other people when carpooling as a rider?

Feel free to bring a friend! To make sure there’s enough room for everyone, right now we can only allow 2 riders per pickup.

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How is my co-rider chosen?

Co-riders are matched according to similar pickup locations and destinations. As always, we’re always aiming to take you on the most efficient route based on your request. Once you start your shared trip, you can’t ask the driver to cancel on the other rider.

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What type of car will I get?

You’ll share one of the vehicles that’s otherwise available on uberGO and uberX.

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How long will it take? Will I go out of my way?

We match riders in a way that does not significantly increase total trip time. If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberGO.

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How long will the driver wait?

Please be prepared to meet your driver as soon as the car arrives. As a courtesy to your co-rider, your driver will only wait 2 minutes.

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I was picked up first—why was I dropped off second?

We map the route to be the most efficient possible. That means that sometimes you will be picked up first and dropped off second, but your total trip time will be minimized.

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Can I bring luggage?

Yes, you can. Taking a shared ride is one of the most cost-efficient ways to go to the airport. But remember there will need to be room for another person and their belongings in the car.

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What happens if I cancel?

Cancelations impact both your co-rider and your driver, so please try to avoid them. If you must cancel, you will be charged ₹60, as with uberGO cancelations. For the best experience on a carpool ride for both you and your co-rider, your driver will wait only 2 minutes. Request only when you’re ready to leave to avoid paying a no-show fee of ₹60

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Can I change my destination or pickup location?

Because we use your pickup location and destination when matching you with another rider, you cannot change either once you’ve requested the trip.

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How do I report issues?

Go to help.uber.com and write to us there. We’ll be happy to help!

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