How to Uber!

PLEASE NOTE THIS ONLY APPLIES TO UBER DRIVERS IN VICTORIA, AUSTRALIA.

 

We want to make sure that you have all the information you need to be successful on the Uber system. Please click on all the below links and read everything closely. There is a lot of information here but it will help you make the most out of Uber!

If you still have questions then please feel free to drop by the office for the daily Information Session that we run.

Please make sure you view this page on a computer. There are a lot of links and it will be difficult to follow on your phone!


HOW THE SYSTEM WORKS!

How to use the app! You should have all watched the training video when you signed up. Head here for another look! There are also a lot of other features in the app that you’ll want to be aware of. This video will tell you everything you need to know (if you’ve watched the video above the first 3 minutes will be the same)!

Download the app! If you have a suitable phone you can download the app and get going! Head here to do it!


HOW TO MAXIMISE YOUR EARNINGS!

We want you to make as much money as possible on the Uber system!

Work at the right times! The best way to do that is through smart positioning. Head here for more information on how to best position yourself!

Refer your friends for cash! You can refer all your friends who are suitable to drive on the Uber system! Once they complete 20 trips you will get $100 cash! Here’s how you do it.

Sign up new riders.. and get paid for it! Get a rider in the car with a friend who doesn’t have an account yet? Then you can give them your promo code. for $20 credit! Once they take a trip – you get $5 cash! Find out how here!


HOW TO BE A 5 STAR DRIVER!

Quality matters! Uber is the most reliable ride on the road. We also want to be the best! You can help to keep riders coming back and ensure you stay in good standing with Uber by consistently delivering 5 star service. Have a read of this post to see how to do it!

Create a great experience! Uber have partnered with Spotify (a music streaming app) to allow riders to choose their own music when they ride in your car! All you need to know is here!


SOME FREQUENTLY ASKED QUESTIONS

There are a range of commonly asked questions that we know many drivers have when they first get on the Uber system.

Q: How do I get paid?

A: Uber processes payments on a Monday for the previous week’s trips. It will be in your account by Thursday at the latest depending on your bank. Once you become active you can head here to upload your account details. Remember – with Uber there are no start-up fees and you get to keep 80% of the fare!

Q: How do tolls work?

A: Tolls incurred whilst a rider is in the car are reimbursed. The GPS in your phone will register that you have gone through a toll and add it to the fare. Keep a record of trips with tolls and reconcile it against your pay statement to make sure they were all paid. You can see an instructional video on tolls here.

Please note, we reimburse for tolls, not pay them. You need to have an Etag. Head here to register for an Etag account. You will need an Etag – we cannot reimburse you for a day pass etc

Pro tip: If the in-app navigation is directing you to use a toll road, it’s best to make sure the rider is aware and happy to pay for it.

Q: What happens at the airport?

A: You will get trips to the airport. Just drop the rider off at departures and head back into town (take the Bell Street exit to avoid tolls). We currently are not allowed to pick up from the airport (riders physically can’t request an uberX).

If a rider asks just let them know that they can almost always get an UberBLACK from the airport!

Q: How does insurance work?

A: You can read about our insurance coverage here. If you have any more questions about insurance then please make sure you come to the daily Q&A session.

Q: How does tax work?

A: You are not an employee of Uber. Which means you are your own boss! It also means that Uber does not pay your tax for you. Like all contractors, it is your responsibility to declare your income and pay tax accordingly. No ABN is required unless you are earning over $75 000 a year with Uber.

We recommend you seek independent tax advice if you need it.

We also have a more extensive FAQ on our partner dashboard for when you become active. If you already are active then head here to check it out! 


WE’RE HERE TO HELP!

We want to provide the best support possible to all of our partner drivers!

The best way to contact us via email at partnersmelbourne@uber.com. We will respond to your request in less than 24 hours.

Alternatively, we know that many of our partners want to talk in person. To do this we have scheduled open hours so that you can drop in! They are:

Monday – Thursday : 10am to 6pm

Saturday : 10am to 2pm

Our address is 64 Gwynne St, Cremorne. Head here for more information on the office and how to get here!

Please note, open hours are for active partners. If you are a new driver and have further questions, please make sure you drop in for one of the Q&A sessions.


BUT YOU CAN ALSO HELP YOURSELF!

Much of the information that you are after might already be available online. Get familiar with the below resources and you might find you can answer your own questions faster!

Partner Dashboard! All active partners have a dashboard where they can access their trip history, payment statments, as well as update vehicle details, documents and their banking information. Make sure you check it out here!

Training videos! Still got questions about the system? There are hours of informative videos about Uber online. Get some popcorn and head here for more!


CLICK HERE  TO HEAR WHAT OUR CURRENT PARTNER DRIVERS ARE SAYING ABOUT UBER!


READY TO COME IN FOR ONBOARDING?

CLICK HERE FOR DETAILS ON HOW TO GET TO ONBOARDING AND WHAT WE NEED


Any issues?

Please contact us at your city’s email address below

partnersmelbourne@uber.com

partners.geelong@uber.com

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