How to tell you’re in an Uber
Uber is blowing minds, changing lives and people are taking notice – namely those drivers who would fake the funk. What we mean to say is, we’re hearing that some of you are taking rides only to find out later that the driver isn’t with Uber! We can understand where some would want to poach our awesome clients, but we need your help ensuring you receive the Uber experience. So, here’s a little guide to Ubering:
Communication is key. We use text messages to let you know when your car is arriving and give you the driver’s phone number. If you find yourself confused as to which car is yours, give your driver a call and coordinate!
Check for the Uber iPhone. If calling your driver is not an option, once you get in the car, check to make sure there is an iPhone displaying the Uber app on the dashboard. Notice that the driver’s app is different than yours. It should look something like this:
Identify your driver. In your Uber app or the SMS’s we send, you’ll have the drivers name. Make sure that you double check that the driver is in fact the one you’ve requested. Also, the drivers should be using your name to identify you – if they don’t, ask for their name. This two-way use of displayed names can avoid a lot of issues. And be on the lookout because rolling out soon in an app update, we’ll be pushing a photo of your driver to your phone to make this even easier!
Lastly, please please please if you think you’ve hopped a ride with a non-Uber driver and want to avoid any cancellation fees or no-show penalties email us at email@example.com.
We work hard at Uber to provide you with the ride of your life…every time…but we can’t do that if you’re in the wrong car! So call your driver if needed, check for the iPhone running the UberDriver app, and identify your driver by name. Now, sit back, relax and enjoy the ride.
Today, I’m excited to announce that Arianna Huffington will join Uber’s board. For those of us who know Arianna, it’s clear she knows a thing or two about being an entrepreneur. As the founder and editor-in-chief of The Huffington Post, she’s built one of the most successful, innovative media companies in the world… from scratch. […]
As a data-driven company, we understand the power of information for communities. Since day one, our mission has been to connect people with reliable rides through the use of data and technology. As our footprint has grown throughout the years, so has our ability to use the Uber network in different ways. Starting today and […]
Today, we are excited to announce that Uber will give $5.5M to support a new robotics faculty chair as well as three fellowships at CMU. This gift is part of a partnership we announced earlier this year. In addition, we’re pumped to be part of a growing innovation ecosystem in Pittsburgh that includes world leading research institutions and companies, as well as an increasing number of start-ups.