Founders Card Promotion – we’re Uber sorry
Earlier today, we sent an email explaining the terms of the renegotiated Uber/Founders Card promotion. To the 600 or so of you, I’m sorry about the royal communication screw-up on our part.
We have a long-term plan but let me be clear on what we’re going to do now:
- Effective immediately, the Founder’s Card promotion will be reinstated for all existing Uber riders who previously entered a Founders Card code.
- This reinstatement will be extended through to January 20th 2012.
Our original Founders Card promo was intended to run for one year through to November 2011. We should have given you plenty of advance notice that it would be soon be ending, along with an extension for those who needed it, rather than ending it prematurely.
Here’s what we believe:
- Uber riders should never have to pay $500 to a 3rd party to gain benefits for being loyal users.
- Uber riders deserve VIP treatment, and should be rewarded for using our service.
Our loyalty program will reflect these principles, and is expected to roll out by the end of November. Once again, we apologize for our sloppy handling of the Founders Card promotion expiration. We should have done better, and we’re genuinely sorry. We look forward to earning back your trust and being there when you need us.
Travis (Uber CEO)
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–
This flu season, we’re delivering free flu-fighting care packages across the country. When you receive a pack, you’ll have the option to request a free flu shot from a registered nurse–for up to 5 people.