Founders Card Promotion – we’re Uber sorry
Earlier today, we sent an email explaining the terms of the renegotiated Uber/Founders Card promotion. To the 600 or so of you, I’m sorry about the royal communication screw-up on our part.
We have a long-term plan but let me be clear on what we’re going to do now:
- Effective immediately, the Founder’s Card promotion will be reinstated for all existing Uber riders who previously entered a Founders Card code.
- This reinstatement will be extended through to January 20th 2012.
Our original Founders Card promo was intended to run for one year through to November 2011. We should have given you plenty of advance notice that it would be soon be ending, along with an extension for those who needed it, rather than ending it prematurely.
Here’s what we believe:
- Uber riders should never have to pay $500 to a 3rd party to gain benefits for being loyal users.
- Uber riders deserve VIP treatment, and should be rewarded for using our service.
Our loyalty program will reflect these principles, and is expected to roll out by the end of November. Once again, we apologize for our sloppy handling of the Founders Card promotion expiration. We should have done better, and we’re genuinely sorry. We look forward to earning back your trust and being there when you need us.
Travis (Uber CEO)
Whether you’re a freshman or a senior headed back to campus this fall, one thing is certain—you’ll need to eat. And there is nothing worse than being limited to questionable cafeteria food or taking a chance on expired leftovers in the back of the fridge. The best news? UberEATS is expanding to 30+ major college campuses by the end of the year, from Penn State to LSU to Boise State. Since we want you to focus on what you love about college and not worry about your next meal, we’re predicting the 5 times you’ll need to order UberEATS this semester.
We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.