Better Data→Better Food→Better Business = A Winning Recipe: Introducing UberEATS Restaurant Manager
“On demand partners like UberEATS are revolutionizing the restaurant industry as mobile trends continue to grow. In addition to access to customers, UberEATS has a treasure trove of data that can provide valuable insights into consumer spending trends. With their feedback, we cut our prep time 10-15 minutes, which has been a transformational change for our business as we start to get better at making informed decisions and anticipating demand. We are thrilled that our work with UberEATS has led them to build an analytics tool for restaurants like us to continue to improve and grow. Now, UberEATS is nearly 20% of our business and we can’t wait to see what is next.” —Trung Nguyen, Owner of Co Nam Restaurant in San Francisco
Trung’s experience is not an unusual story in the restaurant business. Restaurants around the globe–from San Francisco to Singapore– have identified the same problem: it has always been difficult to figure out what customers actually think about their meals and service.
Is the pad thai too spicy or not spicy enough? Is the risotto dish working? In Singapore, YOLO Food restaurant owner Alexis Bauduin said his risotto dish was a good seller but saw that this was the one dish with the highest rating variation on UberEATS. Alexis realized that the kitchen struggled to keep the dish consistent, so he opted to use his kitchen’s time more efficiently and is now using UberEATS as a testing ground for new strategic directions like larger meal options and new dishes like acai bowls. What if all restaurants got this kind of insight about their business?
Enter the new UberEATS Restaurant Manager: serving up actionable data. We’re launching this tool for restaurant partners globally to use as the single place for managing day-to-day operations, digging into feedback and information that results in data-driven decisions. Now, restaurants will have access to insights about their service quality, customer satisfaction, and sales alongside access to the tools to make specific adjustments to improve their business. With Restaurant Manager we hope to serve up a winning recipe–better data leads to better food and service, which means better business.
WATCH: How Restaurant Manager works
Over the last year, we’ve been hard at work building on the UberEATS experience as we grow in more and more cities around the world. Thanks to our restaurant partners’ feedback we have made it simpler for restaurant partners to control order flow, manage menus, and improve exposure. Our commitment to restaurants extends beyond helping grow their customer base with efficient and reliable delivery, to sharing actionable data and tools to help improve their business.
There’s more to come–so stay tuned. We’ll continue to improve Restaurant Manager so that all of our restaurant partners have the decision-making data and tools they need to grow on their own terms.
Are you a restaurant looking to find out more information? Visit uber.com/restaurants
We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–