Delivery at Uber speed, even when it’s busy

In 43 cities across the globe, people are using UberEATS because it’s a fast, reliable way to get their favorite food delivered in minutes. And word is getting out—we’re seeing tremendous appetite across the world, as the number of people ordering on UberEATS continues to grow.

In order to maintain the speed, reliability, and selection people have come to expect from Uber, we depend on having delivery partners available in the right places at the right times. Even though more people are signing up for a flexible way to earn money every day, there are still times when there aren’t enough delivery partners in a particular area to complete every delivery request at Uber speed.  

That’s why we’re asking UberEATS customers in select cities to pay more for delivery when they order from restaurants in areas where demand is high but delivery partners are scarce. An arrow below the restaurant name will notify users about the additional fee. The exact amount appears above the menu, and as a separate line item before checkout and on the order receipt. This way, they’ll still be able to order from the same variety of restaurants they love with fast delivery times.

The extra money from these orders goes toward financial incentives for delivery partners as well as our other operational costs. These partner incentives look at past patterns and aim to predict where and when there will be high demand and to encourage more people to get on the road in these locations.

This is an important step to ensure the reliability of our network and continue to offer the same selection and speed UberEATS is known for. As always, we’ll be listening to feedback and working on additional improvements in the coming weeks and months. It’s all part of our commitment to create a delivery network that meets the unique needs of every city we serve.

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