Cleanings fee and lost item price adjustment

Cleaning fees price adjustment

If a partner reports an incident where the rider gets their car dirty to the extent that they can’t continue taking trips, a cleaning fee will be charged to the rider and paid in full to the driver.

The process is as follows: the driver must notify us of the incident via the application, providing photos of it. There are certain procedures that we follow to corroborate that the incident was real.

These charges vary by country depending on the size of the incident, here you can see a detailed table.

Puerto Rico Bodily fluids Interior vestments Minor $80.00
Puerto Rico Bodily fluids (Not saliva, Not urine) Interior vestments Major $150.00
Puerto Rico Bodily fluids (Not saliva, Not urine) Interior floor/rug Minor $80.00
Puerto Rico Bodily fluids (Not saliva, Not urine) Interior floor/rug Major $150.00
Puerto Rico Bodily fluids (Not saliva, Not urine) Interior door/window Minor $80.00
Puerto Rico Bodily fluids (Not saliva, Not urine) Interior door/window Major $150.00
Puerto Rico Bodily fluids (Not saliva, Not urine) Exterior Minor $20.00
Puerto Rico Bodily fluids (Not saliva, Not urine) Exterior Major $40.00
Puerto Rico Drinks (Not alcohol) Interior vestments Minor $20.00
Puerto Rico Drinks (Not alcohol) Interior vestments Major $40.00
Puerto Rico Drinks (Not alcohol) Interior floor/rug Minor $20.00
Puerto Rico Drinks (Not alcohol) Interior floor/rug Major $40.00
Puerto Rico Drinks (Not alcohol) Interior door/window Minor $20.00
Puerto Rico Drinks (Not alcohol) Interior door/window Major $40.00
Puerto Rico Drinks (Not alcohol) Exterior Minor $20.00
Puerto Rico Drinks (Not alcohol) Exterior Major $40.00
Puerto Rico Greasy food Interior vestments Minor $20.00
Puerto Rico Greasy food Interior vestments Major $40.00
Puerto Rico Greasy food Interior floor/rug Minor $20.00
Puerto Rico Greasy food Interior floor/rug Major $40.00
Puerto Rico Greasy food Interior door/window Minor $20.00
Puerto Rico Greasy food Interior door/window Major $40.00
Puerto Rico Greasy food Exterior Minor $0.00
Puerto Rico Greasy food Exterior Major $20.00
Puerto Rico Mud /paint other Interior vestments Minor $20.00
Puerto Rico Mud /paint other Interior vestments Major $40.00
Puerto Rico Mud /paint other Interior floor/rug Minor $20.00
Puerto Rico Mud /paint other Interior floor/rug Major $40.00
Puerto Rico Mud /paint other Interior door/window Minor $20.00
Puerto Rico Mud /paint other Interior door/window Major $40.00
Puerto Rico Mud /paint other Exterior Minor $20.00
Puerto Rico Mud /paint other Exterior Major $40.00
Trinidad and Tobago Bodily fluids Interior vestments Minor TTD 300
Trinidad and Tobago Bodily fluids (Not saliva, Not urine) Interior vestments Major TTD 500
Trinidad and Tobago Bodily fluids (Not saliva, Not urine) Interior floor/rug Minor TTD 300
Trinidad and Tobago Bodily fluids (Not saliva, Not urine) Interior floor/rug Major TTD 500
Trinidad and Tobago Bodily fluids (Not saliva, Not urine) Interior door/window Minor TTD 300
Trinidad and Tobago Bodily fluids (Not saliva, Not urine) Interior door/window Major TTD 500
Trinidad and Tobago Bodily fluids (Not saliva, Not urine) Exterior Minor TTD 300
Trinidad and Tobago Bodily fluids (Not saliva, Not urine) Exterior Major TTD 500
Trinidad and Tobago Drinks (Not alcohol) Interior vestments Minor TTD 300
Trinidad and Tobago Drinks (Not alcohol) Interior vestments Major TTD 500
Trinidad and Tobago Drinks (Not alcohol) Interior floor/rug Minor TTD 300
Trinidad and Tobago Drinks (Not alcohol) Interior floor/rug Major TTD 500
Trinidad and Tobago Drinks (Not alcohol) Interior door/window Minor TTD 300
Trinidad and Tobago Drinks (Not alcohol) Interior door/window Major TTD 500
Trinidad and Tobago Drinks (Not alcohol) Exterior Minor TTD 300
Trinidad and Tobago Drinks (Not alcohol) Exterior Major TTD 500
Trinidad and Tobago Greasy food Interior vestments Minor TTD 300
Trinidad and Tobago Greasy food Interior vestments Major TTD 500
Trinidad and Tobago Greasy food Interior floor/rug Minor TTD 300
Trinidad and Tobago Greasy food Interior floor/rug Major TTD 500
Trinidad and Tobago Greasy food Interior door/window Minor TTD 300
Trinidad and Tobago Greasy food Interior door/window Major TTD 500
Trinidad and Tobago Greasy food Exterior Minor TTD 300
Trinidad and Tobago Greasy food Exterior Major TTD 500
Trinidad and Tobago Mud /paint other Interior vestments Minor TTD 300
Trinidad and Tobago Mud /paint other Interior vestments Major TTD 500
Trinidad and Tobago Mud /paint other Interior floor/rug Minor TTD 300
Trinidad and Tobago Mud /paint other Interior floor/rug Major TTD 500
Trinidad and Tobago Mud /paint other Interior door/window Minor TTD 300
Trinidad and Tobago Mud /paint other Interior door/window Major TTD 500
Trinidad and Tobago Mud /paint other Exterior Minor TTD 300
Trinidad and Tobago Mud /paint other Exterior Major TTD 500

 

Lost item fare adjustment

In case a user forgets an item, the driver can deliver it in the address that is most convenient to the user. At the time of the return, a user will be charged to the driver in full, equivalent to the trip made to deliver the item.

The process is as follows: the driver must notify us of the incident via the application, providing photos of it. There are certain procedures that we follow to corroborate that the object was forgotten and delivered to the user.

Below is a table with the amounts per country.

Country Local currency payment
Puerto Rico $9
Trinidad and Tobago TTD 70

 

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