Behind every successful Uber ride is a technology many of us take for granted: maps. Mobile maps and GPS allow us to match you with the closest available driver, navigate the fastest path to your destination, and give you an accurate ETA. Accurate maps are at the heart of our service and the backbone of our business. The ongoing need for maps tailored to the Uber experience is why we’re doubling down on our investment in mapping.
It’s that time of year again — #UberIceCream is coming to over 400 cities on Friday, July 15th. Learn how you can join in on the fun!
Drivers and riders rely on Uber to get work or a ride at the push of a button. So last week’s outages—which intermittently affected over one million riders and 450,000 drivers globally over a couple of hours—was a significant miss. For drivers who couldn’t use the app, we’ve put money directly into their accounts to make up for the lost time and earnings. For riders, we’re offering discounts on their next two trips.
This Earth Day discover the history of slug lines and how innovative products like uberPOOL are making an impact in cities around the world by getting more people into fewer cars.
Today we announced a settlement in two important class-action lawsuits: O’Connor (California) and Yucesoy (Massachusetts). The key issue at stake in both cases is whether drivers using the Uber app should be classified as independent contractors or employees. Drivers value their independence—the freedom to push a button rather than punch a clock, to use Uber and Lyft simultaneously, to drive most of the week or for just a few hours. That’s why we are so pleased that this settlement recognizes that drivers should remain as independent contractors, not employees. That said, as Uber has grown—over 450,000 drivers use the app each month here in the U.S.—we haven’t always done a good job working with drivers. For example, we don’t have a policy explaining when and how we bar drivers from using the app, or a process to appeal these decisions. At our size that’s not good enough. It’s time to change.
While the unemployment rate in the U.S. is now below 5%, most people who are deaf or hard of hearing still struggle to find work. Unemployment and underemployment among the deaf and hard of hearing is around 70%. Here at Uber, we have added unique product features to make it easier for these men and women to drive on our platform. Today we’re taking the next step by partnering with the Communication Service for the Deaf (CSD), the largest Deaf-led nonprofit in the United States.
Uber is proud to announce our continued partnership with the American Red Cross to help citizens and cities cope and recover from disasters. The important work the American Red Cross does to help Americans during their time of need is something the Uber community is honored to support.
Back in September 2014, we launched UberMILITARY with a promise to give servicemembers, veterans, and military spouses an opportunity to earn a flexible income by driving with Uber. Today I am proud to announce that more than 50,000 members of the military community have signed up as drivers and nearly half have already driven. We’re now focused on getting more folks on the road, and finding ways we can do more for veterans and their families.
At Uber, we work day in and day out to provide a great experience for drivers and riders in cities all over the world. But we know there will always be times when you need to get in contact: a purse left in a car; an abusive passenger; a bug in the app. And when you do need to get in touch — whether you’re a driver or a rider — our goal is to make it as quick and painless as possible. That’s why we’re doubling down on our in-app support technology so that when you need to get in touch, it’s as quick and easy as getting a ride.
We are excited to announce Family Profiles, a new feature that lets up to 10 riders safely and easily share one payment method.