Safe Rides, Safer Cities
From the moment you request a ride to the moment you arrive, the Uber experience has been designed from the ground up with your safety in mind.
All uberX driver-partners must pass a background check that includes a National Criminal Record Check of Federal RCMP databases, which contain the most comprehensive collection of offense information. We have a zero-tolerance policy on any criminal history, including sexual offenses. We also screen motor vehicle records for any infractions by type and date.
Making sure you always have a safe, reliable ride starts before you even step into the car. You’ll see your driver’s name, photo, license plate number, car make, and model. You’ll also see the feedback rating when your request is confirmed — so you know who’s picking you up ahead of time. The app automatically pinpoints your location to provide true door-to-door service. That means you stay safe and comfortable wherever you are until a driver-partner arrives.
Riders can easily share details, including the specific route and estimated time of arrival, with friends and family so they can see a rider’s current location and arrival time. Riders can also see the route on the map in the app. The location is clearly marked so riders know where they are on their journey – and if they are on the right route. We use GPS to keep a record of where a driver-partner goes during the ride, creating accountability, and a strong incentive for good behaviour.
ANONYMOUS FEEDBACK, FULL ACCOUNTABILITY
After every trip, you rate the driver-partner and provide feedback about your ride — but your comments always remain anonymous to them. We use your feedback to help driver-partners improve the Uber experience they deliver. They work hard to keep their ratings high, and they know our culture of accountability goes both ways.
Making cities better is at the heart of everything we do. It’s much more than improving the way people get around. It’s celebrating what makes those cities special, caring about the people who make them great, and being responsible citizens. That’s why we work hard to keep our streets safe for everyone, whether they’re on foot, on a bike, or in another car.
EVERY RIDE IS INSURED
Every ride on the uberX platform in Canada is insured. In the event of an accident during an uberX trip, ridesharing partners are covered by commercial auto insurance in addition to any insurance coverage maintained by the driver-partner. We also have a well established claims process. Upon being notified, we work with our riders or partners on properly resolving any accident claim.
Not just any car can drive on the Uber platform. It’s a title reserved for safe, high-quality vehicles that are in exceptional condition. In Canada, the average model year for vehicles on our platform is 2010, and none are older than 2005.
Hard-working driver-partners are the key to the success of the Uber platform. They provide the foundation for the elevated experience we strive to deliver with every ride. That’s why making sure partners feel respected and protected is a high priority.
Fares are automatically charged to the rider’s credit card, so driver-partners can avoid the risk and hassle of carrying cash and making change.
DRIVER RATE RIDERS
Driver feedback counts just as much as riders. We’re not OK with any rider behaviour that makes driver-partners concerned for their safety or the safety of their vehicles. Riders reported to be abusive toward partners or violate our terms of service may lose access to the system.
NO RANDOM PICK-UPS
Before riding with Uber, riders are required to create an account with their personal and payment information. Rides can only be requested through the app, so there’s a detailed record of every rider and every trip.
Last Updated: October 2015
Whether you’re a freshman or a senior headed back to campus this fall, one thing is certain—you’ll need to eat. And there is nothing worse than being limited to questionable cafeteria food or taking a chance on expired leftovers in the back of the fridge. The best news? UberEATS is expanding to 30+ major college campuses by the end of the year, from Penn State to LSU to Boise State. Since we want you to focus on what you love about college and not worry about your next meal, we’re predicting the 5 times you’ll need to order UberEATS this semester.
We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.