uberPOOL FAQs

uberPOOL is an option that lets you share your ride and the cost. We’ll match you with another rider or two taking a similar route and you’ll each pay up to 40% less than uberX based on trip distance.

With a new product, there comes a lot of questions. We hope we have you covered below!


HOW IS UBERPOOL DIFFERENT?

uberPOOL works like other Uber options, with a few differences that help make it a more affordable option:

  • You need to enter your destination when you request your trip, that way we can try to match you with someone going along a similar route
  • Each rider can have only one destination and you can’t change your pickup location or destination after you request
  • Since we want to be courteous to both riders, your driver will only wait 2 minutes at each pickup location

Once you’ve been matched with a co-rider, you’ll receive a notification with that rider’s name and who’s being picked up first. To ensure there’s room for everyone, right now we can only have two riders per pickup, and no pets (except service animals, of course).

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HOW MUCH WILL IT COST?

uberPOOL is currently up to 40% cheaper than uberX. Fares are quoted in the app before you request, so you always know exactly what you’ll pay. uberPOOL fares are calculated by distance.

The minimum uberPOOL fare is $4 and it includes a $1.50 Booking Fee.

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WHAT IF I DON’T MATCH WITH ANOTHER RIDER?

If there’s no rider near you with a similar route, you’ll get a solo ride, just like taking uberX. Even if you aren’t matched, you’ll still pay the fare that was quoted in the app.

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CAN I BRING OTHER PEOPLE?

uberPOOL has a max of 2 passengers per request, so feel free to bring a friend. Keep in mind, the second passenger added to your request will add $1 to your fare.

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HOW IS MY CO-RIDER CHOSEN?

Co-riders are matched according to similar pickup locations and destinations. As always, we’re always aiming to take you on the most efficient route based on your request. Once you start your uberPOOL trip, you can’t ask the driver to cancel on the other rider.

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WHAT TYPE OF CAR WILL I GET?

You’ll share one of the vehicles that’s otherwise available on uberX.

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HOW LONG WILL IT TAKE? WILL I GO OUT OF MY WAY?

Our goal is to ensure that you are only ever taken a few minutes out of your way.

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HOW LONG WILL THE DRIVER WAIT FOR ME?

Please be prepared to meet your driver as soon as the car arrives. As a courtesy to your co-rider, your driver will only wait 2 minutes.

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I WAS PICKED UP FIRST—WHY WAS I DROPPED OFF SECOND?

We map the route to be the most efficient possible. That means that sometimes you will be picked up first and dropped off second. Our goal is to ensure that you are only ever taken a few minutes out of your way.

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CAN I BRING LUGGAGE?

Yes, you can. Taking uberPOOL is one of the most cost-efficient ways to go to the airport. But remember there will need to be room for another person and their belongings in the car.

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WHAT HAPPENS IF I CANCEL?

When you request uberPOOL, you’re making a commitment to both your co-rider and the driver. Cancellations damage both of their experiences, so please don’t leave them hanging. Request once you’re ready to go or you’ll be charged a $2 fee if you cancel.

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WHAT HAPPENS IF I DON’T SHOW UP WITHIN 2 MINUTES OF THE DRIVER ARRIVING?

The normal $5 no show fee will apply if you’re not there 2 minutes after your driver arrives.

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CAN I CHANGE MY DESTINATION OR PICKUP LOCATION?

Because we use your pickup and destination locations when matching you with another rider, you can’t change either once you’ve requested the trip.

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WHERE IS UBERPOOL AVAILABLE?

uberPOOL is available in much of the GTA including downtown Toronto, Mississauga, Scarborough, North York and Brampton. View the coverage map here. Your pickup and destination locations need to be within this area.

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HOW DO I REPORT ISSUES?

Contact us at help.uber.com.

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