The Etiquette Guide

We’re excited to introduce uberPOOL, our carpool option, to Torontonians for a lot of reasons. Our vision for uberPOOL is simple. We want to reduce the number of cars on the road, while providing people with transportation that’s more affordable than ever. When 2 people share their ride, that’s one less car on the road and a cheaper fare for both riders.

We get that some may be hesitant to give it a shot—not because they don’t like the idea, but because it’s different. And it’s true, uberPOOL is different.

To ensure you and your uberPOOL co-rider(s) have the best experience possible follow these simple tips to make the uberPOOL experience enjoyable for all:

1. Please be prompt! You don’t want to make your co-rider wait, do you? (Correct answer: No.)



2. Best to keep all cell phone conversations to a minimum. That means no impassioned arguments with your significant other about dinner reservations, or drawn out conversations with your loud (but lovable) best friend.



3. Consider chatting about the weather or your favourite sandwich, but perhaps avoid any heated political debate. (Note: Heated debates—of any kind—are typically not recommended while in confined spaces.)



4. Rides to the gym—uberPOOL. Rides home after you’ve been working out and sweating for an hour—you may want your own car. Generally, it’s best to gut-check whether it’s an appropriate time to ride uberPOOL.



5. By all means—enjoy a snack! But let’s be sure it has a cover or a wrapper, and is mess and aroma-free.


6. You never know who you’ll be riding with, so best practices may include popping a mint—just in case your uberPOOL trip becomes a job interview.


7. Please respect the personal space of others. Refer to the figure below:


8. Please refrain from rolling down the windows on a cold night to “enjoy the breeze.” The same courtesy applies to those AC deniers.


9. Your mother told you that patience is a virtue. And in this case, it also saves you money. Your uberPOOL trip may take a few minutes longer, but you’re guaranteed a cheaper fare.


10. For many Torontonians, time spent sitting in the back seat of an Uber is a sacred, rare moment for silence and decompression. So please don’t bug your co-rider to play 21 Questions (unless he or she has fully consented).


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