Treat people as you would like to be treated yourself. It’s a universal truth we were all taught from a young age. And something that’s important here in the Uber community. Whether you’re a rider wanting to get from A to B or a driver looking to earn money—everyone should enjoy the ride. That’s why we’re updating our Community Guidelines today in Canada. They now explain the kind of behaviour we expect from both riders and drivers when using Uber.
As we’ve gotten bigger, many driver-partners have expressed concern that some of our support policies are stacked against them and seem to put riders’ interests above theirs. We’ve heard that more balance is needed when it comes to holding all who use Uber, including riders, accountable.