Delivery at Uber speed, even when it’s busy
Winter is here and when it’s cold outside and snowing, many people are choosing to stay in the warmth and comfort of their homes and order UberEATS. And with snow and cold temperatures upon us, we want to keep the UberEATS experience reliable.
Starting today in Toronto and Ottawa, UberEATS customers may pay more for delivery when they order from restaurants in areas where demand is high but delivery partners are scarce. Deliveries in the cold and snow take more work which means fewer delivery partners are hitting the road. The extra money from these orders goes toward financial incentives for delivery partners as well as our other operational costs.
An arrow below the restaurant name will notify users about the additional fee. The exact amount appears above the menu, and as a separate line item before checkout and on the order receipt. This way, they’ll still be able to order from the same variety of restaurants they love with fast delivery times. You’ll always know how much meal delivery will cost before you finalize your order.
These changes are an important step to ensure you continue to benefit from the same selection of restaurants and speed of delivery that you have come to expect with UberEATS. As always, we’ll be listening to your feedback so that we can continue to improve the experience for the people ordering on UberEATS, the restaurants they order from, and the delivery partners who make it all happen.
We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–