Ridesharing with Uber: a safe, reliable and affordable transport option

Uber has always been committed to offering the best possible experience for both riders and drivers. All over the world, our ridesharing option has revolutionised the way in which people get around cities, ensuring that riders always have access to a convenient, reliable, and affordable way of getting where they need to go.

We remain committed to the safety of riders and drivers using the Uber platform. That’s why it’s important to us that every driver-partner on the Uber system meets, and continues to meet, our rigorous safety standards.

Ridesharing driver-partners in Australia must be at least 21 years of age, and drive a registered four-door vehicle, which is no older than nine years old, under a full driver’s licence. Ridesharing driver-partners must also pass a rigorous criminal history police check, as well as undergoing a driving history check provided by their local state or territory transport authority.

As a minimum, all uberX ridesharing driver-partners are also required to have a current policy of compulsory third party (CTP) and third party property insurance.

But we don’t stop there – we want to ensure that riders, as well as members of the community, are protected. That’s why all Uber ridesharing driver-partners in Australia are also protected by at least AUD$20,000,000 contingent coverage for bodily injury to third parties, as well as property damage to road users outside the uberX vehicle. That coverage is provided by CGU Insurance Limited (AFSL 238291). CGU is a division of Insurance Australia Group (IAG) and has a 160 year history.

This means that if, in the unlikely event of an accident, a ridesharing driver-partner’s CTP insurance or third party property insurance is exhausted or does not apply for some reason, passengers, pedestrians, other drivers, and the community at large can rest assured knowing that ridesharing partners remain covered by a robust first-class Australian insurance policy. Note, a claim excess does apply and there is no insurance cover for riders’ personal property.

It’s worth mentioning that, in cities where we operate UberBLACK, UberLUX and uberTAXI, those rides are provided by commercially licensed and insured ridesharing partners, and as such are covered by the commercial insurance policies of the individual partnering transportation providers.

Finally, from request to drop-off, the entire Uber experience is geared towards ensuring reliability and safety. Upon requesting a car, our technology provides the rider with their driver’s name, photograph, licence plate, vehicle type, and a contact number. The rider can see the car approaching on a map, and share their journey in real time with friends or loved ones using our SafetyNet feature. Both riders and drivers must also provide feedback after each journey.

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