An Update on Privacy at Uber
We care deeply about the privacy of our riders and drivers. It’s why we’re always looking at ways to improve our practices. In the last few months we have doubled the size of our privacy team, overhauled our data protection training for employees, published an external review of our privacy program and hired Joe Sullivan, a former cybercrime prosecutor, as our Chief Security Officer.
As part of the external review, privacy expert Harriet Pearson and her colleagues at Hogan Lovells recommended simplifying our existing policies to make them easier to understand. So today we’re publishing new Privacy Statements for both riders and drivers. These are half as long as before, with much less legal jargon. And they are available in 23 languages: the vast majority of the languages spoken in the 57 countries where Uber operates.
These new statements explain more clearly and concisely what data Uber asks for, and how that data is used to provide or improve our services. For example, location data is essential to connect drivers to riders, while features like “Split Fare” only work if Uber has access to a rider’s contact details. We have also included links to our new Android and iOS permissions pages that explain the app permissions we request.
In the interest of transparency we also want to highlight some changes to our policies, which cover new services, such as UberEATS, as well as potential new use cases. For example, these changes would allow Uber to ask for access to a rider’s location when the app is running in the background and get people on their way more quickly. In addition, these changes would allow Uber to launch new promotional features that use contacts — for example the ability to send special offers to riders’ friends or family. In either case, users will be in control: they will be able to choose whether to share the data with Uber.
Our riders and driver partners will start receiving e-mails in the next few days about the new Privacy Statements, which will take effect on July 15. Privacy and security go to the heart of trust in Uber, and we encourage you to direct any questions to us via email@example.com. For help with a trip or account issue, you can visit help.uber.com to submit a request or browse FAQs.
We are excited to surpass the 100th city mark by welcoming two Brazilian cities, Rio de Janeiro and Belo Horizonte, to the UberEATS family. From Atlanta to Warsaw, people have truly embraced this easy and reliable way to discover the food they love at the push of a button. Whether that’s an Indian inspired samosa, a good old-fashioned American burger or Vietnamese pho, people in 27 countries are using UberEATS to get a taste of the world’s flavors at the push of a button.
We’re excited to expand the Uber for Business platform beyond business travel, to include a world-class customer transportation solution, Uber Central. With Uber Central, organizations of all shapes and sizes can now easily provide on-demand, door-to-door transportation for their customers, clients, and guests.
A little over a year ago, we set out to put a new spin on an old classic–make reliable food delivery available at the tap of a button. Back then, we started by offering food in the UberEATS app from 1,000 pioneering restaurant partners in four cities. And today, more than 40,000 restaurants globally–from poke shops to pasta spots–are sharing food with customers through UberEATS. With a growing restaurant community comes more choices and more complexity. So we’re cooking up features to continue to make UberEATS easy and reliable. Here is a taste–